Tax Support Associate

Intuit; Corona (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s knowledge bases to research solutions, document interactions, escalate complex cases, stay current on tax changes, and contribute customer insights to product teams to help millions file accurately and on time.

Qualifications

• Answer tax and product questions via phone, chat, or email.
• Guide users through filing steps.
• Troubleshoot common software issues.
• Escalate complex cases when needed.

Responsibilities

• Research solutions using knowledge bases and documentation.
• Document interactions and outcomes for each customer.
• Stay current on tax changes and product updates.
• Provide customer insights to product teams to improve TurboTax.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.