Tax Support Associate

Intuit; Pasadena (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and escalate complex cases, staying current on tax changes and contributing customer insights to product teams.

Qualifications

• Answers tax and product questions clearly to help customers complete filings
• Guides users through TurboTax filing steps and product usage
• Troubleshoots software issues via phone, chat, or email
• Researches solutions using knowledge bases and documented interactons

Responsibilities

• Provide tax and product information to customers
• Assist customers with tax return steps and product guidance
• Troubleshoot common software issues and escalate complex cases
• Document interactions and escalate when necessary
• Stay up-to-date on tax changes and product updates

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.