Tax Support Associate

Intuit; Oklahoma; On-site; USD 40,000 - 52,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to assist customers of TurboTax and related financial products. You will answer tax and product questions, guide users through filing steps, and troubleshoot software issues via phone, chat, or email.

The role emphasizes staying current on tax changes and contributing insights to product teams to help millions file accurately and on time. This position offers a learning-focused culture and collaborative environment, with opportunities to research

Responsibilities

• Answer tax and product questions.
• Guide users through filing steps.
• Troubleshoot common software issues via phone, chat, or email.
• Escalate complex cases as needed.
• Research solutions using Intuit’s knowledge bases.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.