Tax Help Specialist - Onsite (Las Vegas)

TELUS Digital India; Las Vegas (NV); On-site; USD 20,000 - 29,000; Full time

Job summary

TELUS Digital is seeking a Customer Support Representative in Las Vegas to assist customers with tax preparation products via phone, email, or chat. You will use knowledge bases and tools to resolve inquiries across multiple service lines.

Ideal candidates have 1+ years in customer service or related fields, strong English fluency, and the ability to multi‑task in a fast-paced onsite environment. The role requires a 40‑hour work week and may involve scheduling, account help, and safety/identity

Qualifications

• 1+ years of professional working experience in one or more of the following fields: interactive customer service, technical support, travel/hospitality services, tax or financial services, healthcare or administrative operations.
• 6+ months of previous call center experience preferred
• High school diploma or equivalent
• Fluent in English (read, write, and speak at C1 level or higher) and if bilingual, English (C1) and Spanish (B2)

Responsibilities

• Provide advanced client support by communicating via phone, email or chat with external clients requiring assistance with tax-related products and services
• Handle routine tax questions and issues using provided knowledge bases and support tools
• Process and escalate client complaints according to established protocols
• Schedule tax preparation appointments and assist with digital scheduling platforms
• Support clients with office locations and general tax office information
• Track and communicate tax refund status information to clients
• Assist with online account management, including troubleshooting login issues and digital platform navigation
• Support identity protection services and address tax identity theft concerns
• Guide clients through tax preparation course enrollment and learning platform navigation
• Provide technical support for various tax-related software and digital tools
• Manage and track customer inquiries through appropriate systems and protocols
• Identify and elevate complex issues following established procedures, and partner with internal teams for issue resolution when needed
• Maintain current knowledge of tax-related products and services
• Minimum typing speed of 35 WPM with excellent spelling and grammar
• Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 24 hours per day | 7 days a week
• Must successfully complete a background check and employment verification

Skills

Customer service

Technical support

Call center

English proficiency

Education

High school diploma

Tools

Microsoft Windows

Safari

Mobile apps

Job description

TELUS Digital is seeking a Customer Support Representative in Las Vegas to assist customers with tax preparation products via phone, email, or chat. You will use knowledge bases and tools to resolve inquiries across multiple service lines.

Ideal candidates have 1+ years in customer service or related fields, strong English fluency, and the ability to multi‑task in a fast-paced onsite environment. The role requires a 40‑hour work week and may involve scheduling, account help, and safety/identity