Tax Services Support Specialist - Onsite LV

TELUS Digital; Las Vegas (NV); On-site; USD 25,000 - 29,000; Full time

Job summary

TELUS Digital is seeking a Customer Support Representative for Tax Services in Las Vegas. You will handle inquiries via phone, email, and chat, guiding clients through tax-related products and services with accuracy and empathy.

The role emphasizes resolving issues with knowledge bases, supporting scheduling, and maintaining client satisfaction across multiple service lines. A fast-paced environment requires adaptability and strong problem-solving skills.

Qualifications

• 1+ years of professional working experience in customer service, technical support, financial services, or related fields.
• 6+ months of call center experience preferred
• High school diploma or equivalent required
• Fluent in English; bilingual in Spanish optional for roles

Responsibilities

• Provide advanced client support via phone, email or chat for tax-related products and services.
• Address routine tax questions using knowledge bases and tools.
• Schedule tax preparation appointments and assist with digital scheduling platforms.
• Assist clients with office locations and general tax office information.
• Track and communicate tax refund status to clients.

Skills

Clear communication

Active listening

Empathy

Multichannel support

Technical navigation

Education

High school diploma or equivalent

Any College degree or certificate

Tools

Microsoft Windows

Safari

Mobile apps

Job description

TELUS Digital is seeking a Customer Support Representative for Tax Services in Las Vegas. You will handle inquiries via phone, email, and chat, guiding clients through tax-related products and services with accuracy and empathy.

The role emphasizes resolving issues with knowledge bases, supporting scheduling, and maintaining client satisfaction across multiple service lines. A fast-paced environment requires adaptability and strong problem-solving skills.