Tax Season Customer Support Agent Remote Southeast U.S.

RHODES FINANCIAL SERVICES LLC; Tennessee; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid training

Remote work

Starting pay: $17/hr

Job summary

TaxSlayer is seeking Seasonal Customer Support Representatives to work remotely during the 2026/2027 tax season. Starting pay is $17.00 per hour with paid training. Open to candidates in GA, SC, NC, FL, and TN.

You will handle inquiries via phone, email, or chat, guiding customers through the tax filing process. Responsibilities include providing product information, troubleshooting issues, and maintaining accurate records while meeting performance goals.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in customer support or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Able to thrive in a fast-paced environment; detail-oriented.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about product features, pricing, and availability.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain accurate customer records in the support system.
• Collaborate with team members to meet customer needs.
• Meet performance goals for response time, satisfaction, and quality.
• Stay informed about TaxSlayer products and services.
• Follow company policies, including privacy and data protection.
• Maintain a quiet, professional home workspace.

Skills

Customer support

Phone support

Email support

Chat support

Education

High school diploma or equivalent

College degree

Tools

CRM software

Job description

Now Hiring: Seasonal Customer Support Representatives (Remote)

Work from Home | Starting Pay: $17.00/hr. | Paid Training

Open to candidates residing in Georgia, South Carolina, North Carolina, Florida, and Tennessee .

Who we are:

At TaxSlayer, we're more than just a tax software development company; we’re empowering individuals and small businesses to plan for and file their tax returns online with confidence and ease. As a leading innovator in tax prep software, TaxSlayer, LLC, has been revolutionizing the way people file their taxes since 1965. Our user-friendly platform offers an intuitive interface that guides customers through the tax-filing process step by step, ensuring accuracy and maximum refunds.

TaxSlayer is headquartered in Augusta, GA with a satellite office in Charlotte, NC. TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support agents. Our employees are among the brightest, most talented group of innovators who work collaboratively to improve our products and exceed customer expectations season after season.

Are you a TaxSlayer?

TaxSlayer Pro is seeking enthusiastic and customer-focused individuals to join our remote team for the 2026/2027 tax season. Our teams will begin in late December .

Position Overview

As a Seasonal Customer Support Representative , you’ll be the voice of TaxSlayer, helping customers navigate their tax filing experience with confidence and ease. This is a temporary, work-from-home opportunity during our peak season.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about product features, pricing, and availability
• Troubleshoot and resolve customer issues, escalating when necessary
• Maintain accurate customer records in the support system
• Collaborate with team members to meet customer needs
• Meet performance goals for response time, satisfaction, and quality
• Stay informed about TaxSlayer products and services
• Follow company policies, including privacy and data protection
• Maintain a quiet, professional home workspace

Bonus Skills? Let Us Know!

We’re especially interested in candidates who are:

• Experienced tax professionals
• Desktop computer tech support specialists
• Bilingual (English/Spanish)

Qualifications

• High school diploma or equivalent; college degree preferred
• Previous customer support or related experience
• Excellent verbal and written communication skills
• Strong problem-solving and decision‑making abilities
• Ability to thrive in a fast‑paced environment
• Attention to detail and strong organizational skills
• Comfortable using customer support software and systems
• Professional and empathetic in challenging interactions
• Reliable internet connection (minimum 10 Mbps upload / 25 Mbps download)
• Flexible availability, including evenings, weekends, and holidays
• Bilingual proficiency in English and Spanish is a plus

Please Note

As a federal contractor, TaxSlayer may be subject to government requirements. We’ll keep you informed of any applicable obligations.

Equal Opportunity Employer

TaxSlayer is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.