Lead Computer Operations Supervisor

IRS-babd5cc6; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Internal Revenue Service is seeking qualified candidates for the Taxpayer Services position. The role covers CARE-Customer Assistance, Relationship and Education - Correspondence Production Services, focusing on managing workloads and ensuring program objectives are met.

Applicants should demonstrate experience in supervising personnel, balancing workloads, and analyzing performance metrics to drive improvements. Federal experience not required and a baseline age requirement applies.

Qualifications

• Experience applying management techniques, methods, theories, and labor relations concepts to optimize resources.
• Experience monitoring and controlling production workloads and detecting errors.
• Experience analyzing workload data, quality metrics, and program reports to identify trends and improve efficiency.
• Experience distributing, balancing, and monitoring workload among employees and priorities.
• Experience planning, directing, and reviewing work and evaluating employee performance.

Responsibilities

• Oversee production workloads and ensure timely completion of assignments.
• Balance personnel, equipment, and space to meet program objectives.
• Analyze program data and implement corrective actions to improve quality and timeliness.
• Provide guidance and direction to staff and communicate expectations and results.

Skills

Personnel management

Workload balancing

Data analysis

Performance feedback

Operational planning

Education

High school diploma or equivalent

Job description

Internal Revenue Service is seeking qualified candidates for the Taxpayer Services position. The role covers CARE-Customer Assistance, Relationship and Education - Correspondence Production Services, focusing on managing workloads and ensuring program objectives are met.

Applicants should demonstrate experience in supervising personnel, balancing workloads, and analyzing performance metrics to drive improvements. Federal experience not required and a baseline age requirement applies.