Lead Taxpayer Services Supervisor - Remote Eligible

Internal Revenue Service; California (MO); Remote; USD 68,000 - 89,000; Full time

Job summary

Internal Revenue Service is seeking a Front Line Manager for Taxpayer Services in California/Fresno County. The role involves planning work, supervising staff, and ensuring quality and timeliness in Refundable Credit Examination procedures.

The position emphasizes coaching, training, and evaluating performance while resolving complaints and driving process improvements. Telework eligibility is noted in the posting, with a day shift schedule and negotiable hours.

Qualifications

• A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.
• Foreign education may be used to meet the requirements.
• Education credentials must be deemed equivalent to U.S. education.

Responsibilities

• Plan work to be accomplished by subordinates and prepare schedules.
• Evaluate and counsel employees on performance and conduct.
• Interview candidates and recommend appointments, promotions or reassignments.
• Resolve employee complaints and initiate necessary actions.
• Provide on-the-job training and supervision for Refundable Credit Examination procedures.

Education

Bachelor's degree or equivalent

Job description

Internal Revenue Service is seeking a Front Line Manager for Taxpayer Services in California/Fresno County. The role involves planning work, supervising staff, and ensuring quality and timeliness in Refundable Credit Examination procedures.

The position emphasizes coaching, training, and evaluating performance while resolving complaints and driving process improvements. Telework eligibility is noted in the posting, with a day shift schedule and negotiable hours.