Tax Pro Specialist — Entry-Level, Customer-Focused

MCI; Savannah (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Disability Insurance

Career Growth

Fun, Engaging Work Environment

Job summary

MCI is seeking an entry-level customer service representative in Savannah, GA. The role involves answering tax-related questions and providing expert guidance.

Candidates must possess an active EA, CPA, or Tax Preparer credentials, have strong customer service skills, and be comfortable with technology. MCI offers competitive compensation based on experience, as well as benefits like paid time off and health coverage.

Qualifications

• Must be 18 years of age or older.
• Recent experience preparing federal and state individual 1040 tax returns.
• Must have a dedicated hardwired internet connection.

Responsibilities

• Utilize government websites to answer tax-related questions.
• Document client interactions.
• Apply company policies to resolve inquiries.

Skills

Strong customer service skills

Critical thinking

Proficient with technology

Excellent verbal communication

Problem solving

Education

High school diploma or equivalent

Active EA, CPA, or Tax Preparer credentials

Tools

Computer operations

Job description

MCI is seeking an entry-level customer service representative in Savannah, GA. The role involves answering tax-related questions and providing expert guidance.

Candidates must possess an active EA, CPA, or Tax Preparer credentials, have strong customer service skills, and be comfortable with technology. MCI offers competitive compensation based on experience, as well as benefits like paid time off and health coverage.