Tax & Policy Helpdesk Associate I

415 COUNCIL ON LAW ENFC. ED. & TRNG.; Ada (OK); On-site; USD 36,000 - 44,000; Full time

Job summary

415 COUNCIL ON LAW ENFC. ED. & TRNG. is seeking a Customer Assistance Representative I to provide services and support to taxpayers and customers.

The role involves answering inquiries, advising on relevant laws and agency policies, and processing requests for publications and forms. The position operates at full-time status within the Oklahoma state government framework. Experience in clerical work and strong communication skills are preferred, with a focus on accurate record-keeping and

Qualifications

• One year of clerical office work or customer service experience.
• Ability to read, comprehend, and apply policies and procedures.
• Excellent oral and written communication skills.

Responsibilities

• Respond to information requests and clarify laws, policies, and procedures.
• Provide responses on filing requirements, due dates, and registration procedures.
• Coordinate with divisions to clarify policies and route materials to appropriate units.
• Review forms for accuracy and determine reporting requirements.

Skills

Customer service

Communication

Office procedures

Education

30 semester hours of college (6 in business/public administration)

Job description

415 COUNCIL ON LAW ENFC. ED. & TRNG. is seeking a Customer Assistance Representative I to provide services and support to taxpayers and customers.

The role involves answering inquiries, advising on relevant laws and agency policies, and processing requests for publications and forms. The position operates at full-time status within the Oklahoma state government framework. Experience in clerical work and strong communication skills are preferred, with a focus on accurate record-keeping and