Customer Assistance Representative I

Oklahoma Ag; Northern (KY); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Job summary

The State of Oklahoma seeks a Customer Assistance Representative I in Pontotoc County to provide services to taxpayers, respond to inquiries, and guide customers through publication requests and forms. You will analyze information, advise on procedures, and coordinate with divisions to resolve issues, handling walk-in and phone inquiries as needed.

Minimum one year of clerical or customer service experience is required; training is provided to develop knowledge of laws, policies, and agency

Qualifications

• Knowledge of office practices and procedures, business arithmetic, spelling, punctuation and grammar.
• Ability to establish and maintain effective working relationships; read, comprehend and apply policies and procedures; communicate effectively, orally and in writing.

Responsibilities

• Review and analyze requests for information on laws, policies and procedures; respond to inquiries and provide information.
• Coordinate with divisions to clarify policies, determine account statuses, and route materials to appropriate units.
• Review and edit forms to verify data and determine reporting requirements.

Skills

Office practices

Business arithmetic

Spelling & grammar

Communication

Education

One year clerical or customer service experience

Job description

## Customer Assistance Representative IApply: Pontotoc County: Full time: Posted Today: End Date: October 14, 2026 (14 days left to apply): JR65998**Job Posting Title**Customer Assistance Representative I**Agency**415 COUNCIL ON LAW ENFC. ED. & TRNG.**Supervisory Organization**CLEET**Job Posting End Date**Refer to the date listed at the top of this posting, if available. Continuous if date is blank.Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.**Estimated Appointment End Date (Continuous if Blank)****Full/Part-Time**Full time**Job Type**Regular**Compensation**40,000.00**Job Description**# **Basic Purpose**Positions in this job family are assigned responsibilities related to providing services and assistance to taxpayers, customers, or clients and resolving questions and problems concerning state laws or agency policies and procedures. They will respond to requests for publications and forms, analyze information presented to determine the nature of the problem, provide advice on laws, policies, and procedures related to the agency’s business operations, and provide other assistance as needed.# **Typical Functions**The functions performed in this job family will vary by level, unit and organization, but may include the following:* Reviews and analyzes requests for information and clarification of laws, policies and procedures; provides responses to inquiries concerning filing requirements, due dates, registration procedures and similar data; and conducts research of laws and rules as needed to respond to requests for information or assistance.* Coordinates with other divisions or units as needed to clarify policies and procedures, determines status of individual accounts, issue clearances, and resolve problems; routes requests for materials, publications or information to appropriate units for processing.* Reviews and edits forms to verify computations, status, and other data; determines reporting requirements based on business activity and related laws.* Reviews records and other data concerning business activity to identify tax accounts that can be closed.* Conducts inventories of publications, forms, supplies and other materials as needed; maintains records, files, reports and other materials.# **Level Descriptor**Levels are distinguished based on the complexity of assigned duties, the level of expertise required for completion of work assignments, and the responsibility assigned for the supervision of others.This is the basic level of this job family where employees are assigned responsibilities for performing entry level work in a training status to build their skills in providing services and assistance to clients and customers. In this role they will be assigned tasks which involve responding to routine inquiries concerning required publications and forms, providing required materials and information, and advising customers on various policies and procedures. This will include providing services to both walk-in and telephone customers or as a result of written inquiries.# **Education and Experience**Education and Experience requirements at this level consist of one year of experience in clerical office work; or as a customer service representative; or an equivalent combination of education and experience, substituting thirty semester hours of college, including six semester hours in business or public administration for the required experience.# **Knowledge, Skills, Abilities and Competencies**Knowledge, Skills and Abilities required at this level include knowledge of office practices and procedures including the maintenance of records; of business arithmetic; and of spelling, punctuation and grammar.Ability is required to establish and maintain effective working relationships with others; to read, comprehend and apply various policies and procedures; and to communicate effectively, both orally and in writing.**Equal Opportunity Employment**The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.