Tax Operations Leader: Client-Focused Compliance & Strategy

Automatic Data Processing, Inc.; Roseland (NJ); In loco; USD 87.000 - 162.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Matched Retirement Savings

Wellness Program

Short-and Long-Term Disability

Charitable Contribution Match

Holidays

Personal Days & Vacation

Paid Volunteer Time Off

Descrizione del lavoro

Automatic Data Processing, Inc. is seeking a Tax Service Leader to manage a team delivering timely, accurate tax filings across federal, state, and local jurisdictions within the TotalSource Tax Service organization.

You will lead a team, partner with Compliance Solutions, Finance, Payroll and external vendors to ensure the best client experience and high standards of performance. You will drive continuous process improvements, staff development, and fiduciary oversight, while ensuring

Competenze

• Bachelor's degree in accounting, finance, or a related field; CPA or equivalent certification is highly desirable.
• At least 3 years of related experience in employment taxes or payroll preferred.
• Excellent communication and interpersonal skills with stakeholder engagement experience.
• Detail oriented, highly organized, and able to manage time effectively.

Mansioni

• Lead and inspire team to deliver high-quality tax account management services.
• Partner across TotalSource Tax Operations to ensure best client experience and performance targets.
• Manage associates to meet service and operational metrics.
• Drive engagement, talent development, and coaching to enhance service and expertise.
• Monitor calls, cases, SLAs, SOPs, and client satisfaction to optimize experience.
• Utilize dashboards and NPS to identify coaching and process improvements.
• Develop controls to reduce financial exposure and ensure regulatory compliance.
• Serve as escalation point for items needing additional support.
• Advance process development and standardized service delivery.

Conoscenze

People leadership

Communication

Time management

Excel

Formazione

Bachelor's degree in accounting, finance, or related field

CPA or equivalent certification

Strumenti

Microsoft Excel

Descrizione del lavoro

Automatic Data Processing, Inc. is seeking a Tax Service Leader to manage a team delivering timely, accurate tax filings across federal, state, and local jurisdictions within the TotalSource Tax Service organization.

You will lead a team, partner with Compliance Solutions, Finance, Payroll and external vendors to ensure the best client experience and high standards of performance. You will drive continuous process improvements, staff development, and fiduciary oversight, while ensuring