Tax Operations Manager, Compliance & Strategy

Automatic Data Processing, Inc.; Florida; On-site; USD 87,000 - 162,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Matched retirement savings

Wellness program

Disability insurance

Charitable contribution match

Holidays & personal days

Job summary

ADP’s TotalSource Tax Service team seeks a leader to manage a tax account management function. You will guide a team to deliver accurate filings, collaborate with Compliance Solutions, Finance, Payroll, Audit, Legal, and external partners, and drive strategic service improvements.

You will oversee development, performance coaching, and the advancement of staff while ensuring compliance with federal, state, and local tax filing requirements. Strong communication and leadership are essential.

Qualifications

• Leading and inspiring a team to deliver high-quality tax account management services.
• Strong stakeholder engagement across internal/external partners and leadership.
• Detail-oriented and highly organized with excellent time management.
• Willingness to develop associates and coach for performance and career growth.
• Experience with tax/accounting software and compliance requirements.

Responsibilities

• Lead and inspire team to deliver exceptional quality service to clients on tax account management activities.
• Partner across TotalSource Tax Operations to ensure best client experience and performance.
• Manage associates to achieve service and operational metrics.
• Drive engagement, retention, and development within the team.
• Monitor service levels and client satisfaction; use dashboards and KPIs for coaching.
• Develop controls to reduce financial risk and ensure regulatory compliance.
• Serve as escalation point for complex issues requiring oversight.
• Drive process improvements and standardized operating practices.
• Ensure staff training on standardized processes and service standards.

Skills

People leadership

Communication skills

Time management

Interpersonal skills

Education

Bachelor’s degree in accounting/finance or related field

CPA or equivalent certification desirable

Tools

Excel macros

Pivot tables

Data visualization tools

Job description

ADP’s TotalSource Tax Service team seeks a leader to manage a tax account management function. You will guide a team to deliver accurate filings, collaborate with Compliance Solutions, Finance, Payroll, Audit, Legal, and external partners, and drive strategic service improvements.

You will oversee development, performance coaching, and the advancement of staff while ensuring compliance with federal, state, and local tax filing requirements. Strong communication and leadership are essential.