Tax Operations Leader – Compliance & Strategy

Automatic Data Processing, Inc.; Alpharetta (GA); On-site; USD 87,000 - 162,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Matched Retirement Savings

Paid Holidays & Time Off

Job summary

ADP TotalSource Tax Service is seeking a capable leader to guide a team responsible for federal, state, and local tax filings, ensuring accuracy and compliance. You will collaborate with Compliance Solutions, Finance, Payroll, and Legal to drive service enhancements and reduce penalties.

The role emphasizes risk management, staff development, and adherence to regulatory requirements while maintaining exceptional client experiences. Base salary is competitive and includes comprehensive benefits.

Qualifications

• At least 1-3 years of people leadership experience.
• Excellent communication and interpersonal skills with stakeholder engagement.
• Detail oriented, highly organized and strong time management.
• Bachelor’s degree in accounting/finance; CPA or equivalent highly desirable.

Responsibilities

• Lead and inspire team to deliver high-quality tax account management.
• Partner across TotalSource Tax Operations to ensure client experience and performance standards.
• Manage associates achieving service and operational metrics.
• Drive engagement, retention, and professional development.
• Monitor calls, cases, SLAs, SOPs, and client satisfaction for outcomes.

Skills

People leadership

Communication

Time management

Attention to detail

Excel

Data analysis

Stakeholder engagement

Problem solving

Education

Bachelor's degree in accounting or finance

CPA or equivalent desirable

Tools

Microsoft Excel

Macros & Pivot tables

Data visualization

Job description

ADP TotalSource Tax Service is seeking a capable leader to guide a team responsible for federal, state, and local tax filings, ensuring accuracy and compliance. You will collaborate with Compliance Solutions, Finance, Payroll, and Legal to drive service enhancements and reduce penalties.

The role emphasizes risk management, staff development, and adherence to regulatory requirements while maintaining exceptional client experiences. Base salary is competitive and includes comprehensive benefits.