Tax Office Supervisor: Flexible Schedule & Growth

Jackson Hewitt; Emporia (KS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible schedule

Training & development

Opportunity for advancement

Job summary

Jackson Hewitt Inc. in Emporia, KS, is seeking a Store Supervisor to lead daily office operations, manage staff, and ensure accurate tax preparation and client service.

You will oversee staffing, scheduling, and performance, while collaborating with the district manager to maintain quality standards and drive sales. If you have prior supervision, tax preparation experience, and PTIN, this role offers growth, training, and a chance to support hardworking taxpayers.

Qualifications

• High School Degree or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number).
• One year of previous management or supervisory experience desired.
• Proficiency with Word, Excel, and accounting or tax preparation software.

Responsibilities

• Supervises one or more seasonal hourly staff members at a single location or kiosk
• Communicates with the Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
• Maximize customer service and increase sales
• Performs administrative functions
• Develops, reviews, approves, and monitors office work schedules and hours worked
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Prints client checks each morning and ensures timely distribution of refund checks
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return

Skills

Supervisory experience

Management

PTIN required

Tax preparation

MS Office proficiency

Customer service orientation

Education

High School Diploma or equivalent

Tools

Word

Excel

Tax software

Job description

Jackson Hewitt Inc. in Emporia, KS, is seeking a Store Supervisor to lead daily office operations, manage staff, and ensure accurate tax preparation and client service.

You will oversee staffing, scheduling, and performance, while collaborating with the district manager to maintain quality standards and drive sales. If you have prior supervision, tax preparation experience, and PTIN, this role offers growth, training, and a chance to support hardworking taxpayers.