Implementation Tax Consultant I

ADP - Automatic Data Processing; Tempe (AZ); On-site; USD 75,000 - 105,000; Full time

Job summary

ADP - Automatic Data Processing in Tempe, AZ is hiring an Implementation Tax Consultant II. You will leverage your client-service experience to deliver comprehensive ADP solutions and drive customer success through expert analysis and project guidance.

The role requires strong analytical and communication skills, with the ability to manage multiple client engagements and build lasting relationships in a fast-paced environment.

Qualifications

• 3+ years in a client service environment.
• Strong analytical and time-management abilities.
• Clear written and verbal communication.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide clients toward best solutions for their business needs.
• Analyze existing systems and interface requirements.
• Partner with clients to understand business needs.
• Incorporate new processes and tools in recommendations.
• Recommend solutions using broad knowledge.
• Understand client issues and implement appropriate solutions.
• Build long-term relationships and trust.
• Collaborate with ADP sales and customer service.
• Exchange routine information with client project team.

Skills

Analytical skills

Time management

Communication skills

Client relationship management

Education

Bachelor's degree or equivalent

Job description

Job DescriptionUnlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.ADP is hiring an Implementation Tax Consultant II (in Tempe, AZ or Alpharetta, GA only). In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

• Consult with clients to deliver a comprehensive ADP solution
• Guide and drive the client towards the best solution for their business needs
• Analyze existing systems, interface requirements, business processes
• Partner with clients to understand their business and related needs
• Incorporate new processes, tools and approaches when recommending an ADP solution
• Utilize broad knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns and recommend and implement appropriate solution
• Build long term relationship and trust
• Interact/collaborate with ADP associates in sales and customer service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

QUALIFICATIONS REQUIRED:

• At least 3 years of experience working in a client service/customer service environment working with clients
• Excellent analytical skills and time management skills
• Must be able to recognize basic procedural issues as they arise, and **escalate** to the appropriate level
• Excellent communication skills both verbal and written necessary

Job RequirementsPREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Bachelor's degree or equivalent in education and experience
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
• Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs
• Can be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems

Job DetailsJob Type: Full-TimeSalaried: Salaried