Implementation Tax Consultant II

ADP, Inc.; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

ADP, Inc. is seeking an Implementation Tax Consultant II in Tempe, AZ (or Alpharetta, GA) to lead client onboarding for ADP solutions. The role blends analytical rigor with project management to simplify complex information and deliver tailored implementations that meet client needs.

You will guide clients toward optimal solutions, analyze existing processes, and collaborate with sales and service teams to ensure a seamless deployment and sustained client success.

Qualifications

• Minimum 3 years in client service with clients.
• Strong analytical and time management abilities.
• Clear verbal and written communication; problem solving.
• Able to recognize procedural issues and escalate appropriately.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide and drive the client toward the best solution for their business needs.
• Analyze existing systems, interface requirements, and business processes.
• Partner with clients to understand their business and related needs.
• Incorporate new processes, tools and approaches when recommending an ADP solution.
• Utilize broad knowledge to recommend solutions to the client when appropriate.
• Understand client business issues and concerns and implement appropriate solutions.
• Build long term relationships and trust.
• Interact/collaborate with ADP associates in sales and customer service.
• Exchange routine information with client project team including priorities and issues.

Skills

Analytical skills

Time management

Customer service

Communication

Education

Bachelor's degree or equivalent

Job description

Unlock Your Career Potential: Implementation at ADP.

Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring an Implementation Tax Consultant II (in Tempe, AZ or Alpharetta, GA only). In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

• Consult with clients to deliver a comprehensive ADP solution
• Guide and drive the client towards the best solution for their business needs
• Analyze existing systems, interface requirements, business processes
• Partner with clients to understand their business and related needs
• Incorporate new processes, tools and approaches when recommending an ADP solution
• Utilize broad knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns and recommend and implement appropriate solution
• Build long term relationship and trust
• Interact/collaborate with ADP associates in sales and customer service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

QUALIFICATIONS REQUIRED:

• At least 3 years of experience working in a client service/customer service environment working with clients
• Excellent analytical skills and time management skills
• Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
• Excellent communication skills both verbal and written necessary

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Bachelor's degree or equivalent in education and experience
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
• Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs
• Can be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.