TAX CLERK

City and County of Honolulu; Hawaii; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Time off benefits

Health insurance

Retirement plan

Career development

Job summary

The City and County of Honolulu's Department of Budget and Fiscal Services, Real Property Assessment Division, seeks a reliable Tax Clerk to support tax appeal hearings, assist taxpayers with appeals, and maintain appeal records in a full-time, permanent role based in Honolulu.

You will coordinate Board of Review hearings, verify submissions, and draft notices and documents. This government role emphasizes accuracy, service, and compliance with tax laws.

Qualifications

• Three years of clerical experience, including one year in a tax-related area.
• Substitution: college education may substitute for general clerical experience year-for-year; tax experience cannot be substituted.

Responsibilities

• Coordinate Board of Review hearings by scheduling and notifying participants.
• Assist taxpayers with appeals by answering inquiries and guiding filing procedures.
• Review submissions for accuracy, verify deadlines, and organize supporting evidence.
• Maintain appeal records and update assessment data in computer systems.
• Prepare hearing notices, letters, agendas and court documents.
• Coordinate Board member training and payroll/reimbursement records.

Skills

Tax terminology

Administrative skills

Numerical ability

Customer service

Education

High school diploma or equivalent

Job description

Position Information

Make a difference, one tax appeal at a time!

Start your rewarding career with the City and County of Honolulu today! Ready to help taxpayers navigate the appeal process?

The Department of Budget and Fiscal Services (BFS), Real Property Assessment Division is looking for a reliable Tax Clerk! This full-time, permanent role, located in Honolulu, involves coordinating tax appeal hearings, assisting taxpayers with appeals, and maintaining appeal records while serving as a liaison between the Board of Review and the Real Property Assessment Division.

What You Will Do

• Coordinate Board of Review hearings by scheduling hearings, preparing meeting notices, arranging equipment, and ensuring Board members and appellants are notified.
• Assist taxpayers with appeals by answering inquiries, explaining appeal laws and procedures, and helping taxpayers file appeals.
• Review and process appeals by checking submissions for accuracy, verifying deadlines and grounds for appeal, and organizing supporting evidence.
• Maintain appeal records and assessment data by updating computer systems, recording Board decisions, processing filing fee refunds, and keeping records current.
• Prepare hearing and legal documents by drafting hearing notices, decision letters, agendas, annual reports, and Tax Appeal Court documents.
• Coordinate Board member requirements by arranging training, tracking required compliance, and maintaining payroll and reimbursement records.
• Perform other related duties as needed.

Special Working Conditions

• Work schedule is Monday to Friday from 7:45 a.m. until 4:30 p.m.

Enjoy excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more!

• generous time off (up to 21 vacation days, 21 sick leave days, and holidays)
• comprehensive health coverage
• retirement plan
• career development
• and much more!

Additional Job Information

Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your e-mail account in a timely manner. To ensure proper delivery, please make sure you:

• use a valid e-mail account;
• verify your e-mail address is entered correctly on your GovernmentJobs account;
• are subscribed to e-mail notices;
• check your spam folders; and
• add [e-mail] and [e-mail] to your contact list.

Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

Minimum Qualification Requirements

At the time of application, you must be a citizen, national, or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

Education Requirement

Equivalent to graduation from high school. Responsible work experience which demonstrated the ability to perform the essential functions of the job may be substituted for education.

Experience Requirement

• Three (3) years of clerical experience,
• One (1) year of which shall have been in a tax field where familiarity with tax laws, rules, regulations and procedures was involved.

Substitution: College education may substitute on a year-for-year basis for the general clerical experience requirement. There is no substitution for the one year of tax-related clerical experience.

Must Be Able To

• Understand assessment and appraisal terminology and procedures.
• Follow office practices and procedures, including filing and maintaining records.
• Understand, explain, and apply pertinent aspects of real property tax laws, rules, regulations, and procedures.
• Perform arithmetic computations and compute tax liabilities, penalties, and interest, as applicable.
• Deal tactfully and effectively with the public.

Examination Process

If you qualify for the position, your name will be eligible for consideration for the current vacancy and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.