Tax Assistant

Forsyth County; Winston (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Forsyth County’s Tax Administration seeks a motivated Tax Assistant to provide customer service to citizens and process real property and motor vehicle tax records. The role requires familiarity with listing, valuation, and taxability under state laws and accurate billing using the tax software system.

The candidate should handle refunds, ownership transfers, address maintenance, and respond to questions with minimal assistance, upholding professional standards in a public office setting.

Qualifications

• High school diploma or GED plus two years of clerical experience.
• Equivalent combination of education and experience may be considered for minimum qualification requirements.
• A valid Driver's License is required.

Responsibilities

• Review documents, forms and printouts for accuracy and completeness.
• Enter information into a computer system; access information as needed.
• File listing cards and other documents as required.
• Sketch codes for residential property record cards.
• Edit new property record cards for changes; check for accuracy.
• Prepare and process tax listing forms for billing purposes.
• Post pertinent information to records using manuals and guidelines.
• Greet and respond to inquiries from the public regarding real estate records, tax listing, and values.
• Refer questions to appropriate staff on specialized areas.
• Perform related work as required.

Skills

Communication skills

Typing

Office equipment

Customer service

Interpersonal skills

Information gathering

Data entry

Record keeping

Education

High school diploma or GED

Tools

Tax software system

Driver's license

Job description

Posting number: 08951

Department: Tax Administration

Job classification: Tax Assistant

Posting type: Open

Categories: Tax Administration, Office and Administrative Support

Summary

Forsyth County's Tax Administration is looking for a motivated individual for a Tax Assistant. Tax Assistants have the opportunity to provide excellent customer service to the citizens of Forsyth County. The Tax Assistant should be familiar with the N.C. General Statutes regarding the listing, valuation, and taxability of such property and how to process tax records within the tax software system. A Tax Assistant must be able to review and process information monthly resulting in the correct billing of motor vehicles within the state vehicle registration system. Tax Assistants should be able to display good judgment and defend personal property assessments, and process refunds when applicable. The employee should also be able to perform real property ownership transfers, maintain mailing addresses, and process other data related to real property records within the tax system. Cashiering/Cash handling experience is a plus. A Tax Assistant should be familiar with the laws governing tax relief and be able to answer general questions from citizens with minimal assistance.

Examples of duties

An ideal candidate should have the following knowledge, skills and abilities:

• Working knowledge of the various functions within the Tax Assessor's Office
• Working knowledge of appropriate office practices and procedures
• Ability to communicate effectively in person and by telephone
• Ability to operate modern office equipment
• Ability to deal with others tactfully and courteously over the telephone and in person
• Ability to gather and give information and instructions regarding departmental policies and procedures
• Ability to type with accuracy at the speed required by the particular position
• Ability to maintain effective working relationships with other employees
• Ability to record and review information

Qualifications

• Graduation from high school or GED plus two years of experience in clerical work, preferably involving public contact.
• An equivalent combination of education and experience may be considered for minimum qualification requirements.
• A valid Drivers License is required.

Supplemental information

Essential duties include but are not limited to:

• Reviews various documents, forms and printouts for accuracy and completeness.
• Enters relevant information into a computer system; accesses information as needed.
• Files listing cards and other documents as required.
• Sketch codes residential property record cards.
• Edits new property record cards for changes; checks for accuracy.
• Prepares and processes tax listing forms for billing purposes.
• Posts pertinent information to various records, using reference manuals, and established guidelines and procedures.
• Greets and responds to inquiries from the general public regarding real estate records, tax listing, tax values; refers questions to appropriate staff on specialized areas.
• Performs related work as required.