Tax Assistant

Forsyth County; Winston-Salem (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Forsyth County Tax Administration is seeking a diligent Tax Assistant to serve residents. The role involves processing tax records, ensuring accurate listing, valuation, and taxability under NC statutes, and handling motor vehicle listings for billing.

The ideal candidate will have a high school diploma or GED and clerical experience with public contact, strong attention to detail, and the ability to work with tax software and the public.

Qualifications

• High school diploma or GED with two years of clerical experience, preferably involving public contact.
• Familiarity with NC General Statutes related to listing, valuation and taxability.
• Ability to review information monthly for correct motor vehicle billing and tax records.

Responsibilities

• Review documents and data for accuracy and completeness.
• Enter information into computer systems and access records as needed.
• Process tax listing forms for billing purposes.
• Handle inquiries from the public regarding real estate records and tax values.
• Maintain mailing addresses and process property data within the tax system.
• Support cashiering functions as needed and process refunds when applicable.

Skills

Communication skills

Typing with accuracy

Public contact

Office equipment operation

Customer service

Education

High School Diploma or GED

Tools

Tax software system

Job description

General Statement of Duties

Forsyth County's Tax Administration is looking for a motivated individual for a Tax Assistant. Tax Assistants have the opportunity to provide excellent customer service to the citizens of Forsyth County. The Tax Assistant should be familiar with the N.C. General Statutes regarding the listing, valuation, and taxability of such property and how to process tax records within the tax software system. A Tax Assistant must be able to review and process information monthly resulting in the correct billing of motor vehicles within the state vehicle registration system. Tax Assistants should be able to display good judgment and defend personal property assessments, and process refunds when applicable. The employee should also be able to perform real property ownership transfers, maintain mailing addresses, and process other data related to real property records within the tax system. Cashiering/Cash handling experience was a plus. A Tax Assistant should be familiar with the laws governing tax relief and be able to answer general questions from citizens with minimal assistance.

Distinguishing Features

An ideal candidate should have the following knowledge, skills and abilities:

• Working knowledge of the various functions within the Tax Assessor's Office
• Working knowledge of appropriate office practices and procedures
• Ability to communicate effectively in person and by telephone
• Ability to operate modern office equipment
• Ability to deal with others tactfully and courteously over the telephone and in person
• Ability to gather and give information and instructions regarding departmental policies and procedures
• Ability to type with accuracy at the speed required by the particular position
• Ability to maintain effective working relationships with other employees
• Ability to record and review information

Minimum Education And Experience

Graduation from high school or GED plus two years of experience in clerical work, preferably involving public contact.

An equivalent combination of education and experience may be considered for minimum qualification requirements.

A valid Drivers License is required.

Essential Duties And Responsibilities

Essential duties include but are not limited to:

• Reviews various documents, forms and printouts for accuracy and completeness.
• Enters relevant information into a computer system; accesses information as needed.
• Files Listing Cards And Other Documents As Required.
• Sketch codes residential property record cards.
• Edits new property record cards for changes; checks for accuracy.
• Prepares and processes tax listing forms for billing purposes.
• Posts pertinent information to various records, using reference manuals, and established guidelines and procedures.
• Greets and responds to inquiries from the general public regarding real estate records, tax listing, tax values; refers questions to appropriate staff on specialized areas.
• Performs related work as required.

Supplemental Questions

• Yes, I accept and agree
• No, I do not agree

01

Do you have a valid driver's license?

• Yes
• No

02

What best describes your level of completed education?

• Did not finish High School
• High School Diploma or GED
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree

03

What best describes your experience in clerical work, preferably involving public contact?

• No experience
• Less than 2 years
• 2 years to less than 4 years
• 4 years to less than 6 years
• 6 years to less than 8 years
• 8 years to less than 10 years
• 10 years or more

04

What best describes your experience working with the general public?

• No experience
• Less than 2 years
• 2 years to less than 4 years
• 4 years to less than 6 years
• 6 years to less than 8 years
• 8 years to less than 10 years
• 10 years or more

05

What best describes your years of customer service experience?

• No experience
• Less than 2 years
• 2 years to less than 4 years
• 4 years to less than 6 years
• 6 years to less than 8 years
• 8 years to less than 10 years
• 10 years or more

06

What best describes your experience working in a tax office?

• No experience
• Less than 2 years
• 2 years to less than 4 years
• 4 years to less than 6 years
• 6 years to less than 8 years
• 8 years to less than 10 years
• 10 years or more

07

What best describes your experience working in a call center?

• No experience
• Less than 2 years
• 2 years to less than 4 years
• 4 years to less than 6 years
• 6 years to less than 8 years
• 8 years to less than 10 years
• 10 years or more

08

How many years of experience do you have handling money / being a cashier?

• No experience
• Less than 2 years
• 2 years to less than 4 years
• 4 years to less than 6 years
• 6 years to less than 8 years
• 8 years to less than 10 years
• 10 years or more

09

Will you be able to attend schools or training that may require you to spend one or more nights away from home?

• Yes
• No
• Required Question