Tax Amendment Team Lead — Payroll (Remote)

OSV; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

OneSource Virtual (OSV) is hiring a Payroll Tax Supervisor to lead the Tax Amendment team responsible for processing amended tax returns and maintaining service quality. The role focuses on coaching, performance management, and ensuring accurate, timely work for OSV customers.

The position supports remote work in the United States, with responsibilities spanning daily operations, metrics tracking, escalations, and cross-functional collaboration to improve tax compliance and operational

Qualifications

• 3+ years of experience in payroll tax or tax data management.
• Leadership or team lead experience preferred.
• Associate’s degree required; Bachelor’s preferred.
• Proficient in Microsoft Office Suite, with advanced Excel skills.

Responsibilities

• Lead and support daily operations of the Tax Amendment team, ensuring timely resolution of tax cases, emails, and internal tasks.
• Monitor performance metrics, quality audits, and productivity reports; prioritize workload and ensure SLAs.
• Conduct regular one-on-one meetings to review performance, provide feedback, and support development.
• Serve as escalation point for team and customer-facing issues, driving resolution with a customer-first mindset.
• Ensure accuracy and quality of amended tax returns.
• Lead initiatives to improve processes, documentation, SOPs, and training materials for compliance and efficiency.
• Support hiring, onboarding, and training for new team members.
• Foster a positive, collaborative team culture with cross-functional relationships.

Skills

Leadership

Analytical mindset

Attention to detail

Communication skills

Team coaching

Education

Associate’s degree

Bachelor’s degree preferred

Tools

Microsoft Excel

Payroll systems

Job description

OneSource Virtual (OSV) is hiring a Payroll Tax Supervisor to lead the Tax Amendment team responsible for processing amended tax returns and maintaining service quality. The role focuses on coaching, performance management, and ensuring accurate, timely work for OSV customers.

The position supports remote work in the United States, with responsibilities spanning daily operations, metrics tracking, escalations, and cross-functional collaboration to improve tax compliance and operational