Payroll Tax Supervisor

OSV; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

OneSource Virtual (OSV) is hiring a Payroll Tax Supervisor to lead the Tax Amendment team responsible for processing amended tax returns and maintaining service quality. The role focuses on coaching, performance management, and ensuring accurate, timely work for OSV customers.

The position supports remote work in the United States, with responsibilities spanning daily operations, metrics tracking, escalations, and cross-functional collaboration to improve tax compliance and operational

Qualifications

• 3+ years of experience in payroll tax or tax data management.
• Leadership or team lead experience preferred.
• Associate’s degree required; Bachelor’s preferred.
• Proficient in Microsoft Office Suite, with advanced Excel skills.

Responsibilities

• Lead and support daily operations of the Tax Amendment team, ensuring timely resolution of tax cases, emails, and internal tasks.
• Monitor performance metrics, quality audits, and productivity reports; prioritize workload and ensure SLAs.
• Conduct regular one-on-one meetings to review performance, provide feedback, and support development.
• Serve as escalation point for team and customer-facing issues, driving resolution with a customer-first mindset.
• Ensure accuracy and quality of amended tax returns.
• Lead initiatives to improve processes, documentation, SOPs, and training materials for compliance and efficiency.
• Support hiring, onboarding, and training for new team members.
• Foster a positive, collaborative team culture with cross-functional relationships.

Skills

Leadership

Analytical mindset

Attention to detail

Communication skills

Team coaching

Education

Associate’s degree

Bachelor’s degree preferred

Tools

Microsoft Excel

Payroll systems

Job description

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizationsmaximize their Workday investment andoperateit with confidence. Payroll, benefits, and finance solutions — all in one place.

Summary

The Payroll Tax Supervisor leads a team of jurisdiction-assigned specialists who support OSV customers by processing amended tax returns. This leadership role is responsible for driving team performance, ensuring service excellence, and providing coaching and support to ensure compliance and timely, accurate amendments. The Supervisor plays a key role in driving quality, performance, and accountability across the team while ensuring service level agreements (SLAs) and team goals are consistently met.

Responsibilities

• Lead and support daily operations of the Tax Amendment team, ensuring timely resolution of tax cases, emails, and internal tasks.
• Monitor individual and team performance by analyzing metrics, quality audits, and productivity reports; prioritize workload, reallocate tasks as needed, and ensure adherence to SLAs and department goals.
• Conduct regular one-on-one meetings with team members to review performance metrics, provide QA-based feedback, coach for growth, and support ongoing professional development.
• Serve as the point of escalation for your team, internal departments, and customer-facing issues; manage escalations collaboratively and drive resolution with a customer-first mindset.
• Ensure accuracy and quality of amended tax returns.
• Lead and support team initiatives, process improvements, and special projects by identifying knowledge gaps, analyzing case trends, and recommending enhancements to documentation, SOPs, and training materials to improve tax compliance and operational efficiency.
• Support hiring, onboarding, and training efforts for new team members, in partnership with leadership and training teams.
• Foster a positive, collaborative team culture while building strong cross-functional relationships to support seamless workflows, aligned customer communication, and a focus on accountability, development, and continuous learning.

Competencies

• Strong verbal and written communication skills, including the ability to coach and deliver constructive feedback
• Effective leadership with a proven ability to develop others, manage performance, and drive accountability
• Analytical mindset with the ability to interpret performance metrics and take data-driven action
• Highly organized, detail-oriented, and able to manage multiple priorities and deadlines in a fast-paced environment
• Self-motivated and proactive, with a strong sense of ownership and the ability to take initiative without prompting
• Collaborative and relationship-focused, with the ability to build strong cross-functional partnerships
• Proficient in Microsoft Office Suite, with advanced Excel skills required
• Working knowledge of payroll tax rules, regulatory requirements, and system configuration best practices

Qualifications

Education/Certification Requirement

Associate’s degree required; Bachelor’s preferred

Required

• 3+ years of experience in payroll tax or tax data management

Preferred

• Leadership or team lead experience required

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.