Tavern Manager: Lead Service Excellence & Team Performance

Golden Entertainment; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Golden Gaming, LLC is seeking a Tavern Manager to lead all aspects of tavern operations, from service and staffing to daily efficiency and guest experience.

You will ensure performance aligns with company standards, and guest expectations are consistently exceeded. The role requires balancing front- and back-of-house duties while driving team accountability and hospitality excellence.

Qualifications

• 2-5 years of restaurant, tavern, or gaming experience; includes leadership or progressive responsibility in food beverage or hospitality management
• Proven track record of effective decision-making under pressure and in dynamic environments
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
• Ability to adapt leadership style to support changing business needs and team dynamics
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture
• Proactive problem-solving mindset with a focus on accountability and continuous improvement
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
• Working knowledge of liquor control laws, cash handling procedures, health regulations, and gaming operations preferred
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards
• Translate organizational goals into actionable plans and ensure team alignment and timely delivery
• Establish and uphold service standards within assigned department to meet or exceed guest expectations and goals
• Supervise and inspect the tavern and exterior areas for cleanliness and readiness for service
• Ensure staff adhere to side work, uniform standards, and cleanliness policies
• Maintain knowledge of front- and back-of-house operations; step into service roles when necessary
• Address guest complaints professionally and promptly; elevate unresolved issues to leadership
• Oversee cash handling, POS usage, and regulatory procedures for accuracy
• Maintain knowledge of liquor laws, SNHD regulations, and internal controls
• Coordinate with vendors, manage stock levels, bar supplies, and equipment
• Oversee payroll and related administrative duties for accuracy and compliance
• Ensure compliance with gaming laws and internal controls, Title 31 and federal regulations where applicable
• Provide outstanding guest service promptly to guests and teammates
• Perform other duties as assigned

Skills

Leadership

Communication

Problem-solving

Time management

Interpersonal skills

Decision making

Adaptability

Teamwork

MS Office

Education

High School Diploma or GED

College degree in Food & Beverage Management preferred

Tools

Microsoft Excel

Outlook

Microsoft Word

Microsoft Teams

Job description

Golden Gaming, LLC is seeking a Tavern Manager to lead all aspects of tavern operations, from service and staffing to daily efficiency and guest experience.

You will ensure performance aligns with company standards, and guest expectations are consistently exceeded. The role requires balancing front- and back-of-house duties while driving team accountability and hospitality excellence.