Tavern Operations Lead - Guest Experience

PT’s Taverns; Las Vegas (NV); On-site; USD 70,000 - 110,000; Full time

Job summary

Golden Gaming, LLC is seeking a Tavern Assistant General Manager to lead day-to-day operations of a high-energy restaurant and bar. You will support the General Manager, supervise staff, and ensure service quality, safety, and guest satisfaction.

The role emphasizes managing workflow, addressing guest and team concerns, and maintaining operational integrity while upholding company standards and policies. This is a full-time, on-site leadership position in a dynamic gaming/hospitality setting.

Qualifications

• 2-5 years of restaurant or tavern operations experience; includes leadership or progressive responsibility in the gaming industry.
• Ability to lead and guide team members in a fast-paced or customer-facing environment.
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution.
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities.
• Flexible and adaptable to changing operational needs and shift schedules.
• Committed to upholding a safe, respectful, and inclusive work environment.
• Basic understanding of department KPIs, labor management, or guest service standards.
• Ability to access and input information using a moderately complex computer system.

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
• Inspect Tavern appearance, cleanliness, and stock levels
• Assign stations, side work, and evaluate team performance
• Manage POS and cash control procedures, including training team members
• Coordinate bar set-up, service flow, and resolve guest service issues
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Skills

Restaurant operations

Leadership

Communication

Time management

MS Office

Education

High School Diploma

College degree or certification (preferred)

Tools

Outlook

Excel

Word

Microsoft Teams

Job description

Golden Gaming, LLC is seeking a Tavern Assistant General Manager to lead day-to-day operations of a high-energy restaurant and bar. You will support the General Manager, supervise staff, and ensure service quality, safety, and guest satisfaction.

The role emphasizes managing workflow, addressing guest and team concerns, and maintaining operational integrity while upholding company standards and policies. This is a full-time, on-site leadership position in a dynamic gaming/hospitality setting.