Tasting Room Sales Associate

Leal-Vineyards,-Inc.; Hollister (MO); On-site; USD 21,000 - 28,000; Part time

Job summary

Léal hospitality group in Hollister, California, seeks a Tasting Room Associate to ensure every guest enjoys a positive, memorable experience. You will greet guests, guide wine selections, stock and price merchandise, and handle wine inventory and POS during daily operations and events.

Requirements include 1+ year in sales or customer service, basic wine knowledge, and a valid California Food Handler Certificate; ability to work weekends/evenings and collaborate with staff across venues.

Qualifications

• 1+ year in customer service, fulfillment, or sales roles.
• Basic wine knowledge and ability to describe wines.
• Must possess a valid California Food Handler Certificate.
• Must possess and maintain a California Responsible Beverage Server Training Certificate.

Responsibilities

• Greet guests promptly and provide information on wines, merchandise, and venue history.
• Serve wine samples and process transactions at the POS.
• Stock and price wine and merchandise; maintain clean tasting room areas.
• Promote wine clubs and upcoming events; assist with special events.

Skills

Customer service

Sales

Wine knowledge

POS experience

Communication

Teamwork

Education

California Food Handler Certificate

California Responsible Beverage Server Training

Tools

POS system

Cash handling

Time tracking software

Job description

Inspired and framed by the natural beauty of the central coast region of California, the Léal hospitality group is a one-of-a-kind collection of carefully curated properties located in Morgan Hill and Hollister. The collection represents a dynamic array of urban and rural assets, including restaurants, wineries, event venues, as well as full and select service boutique hotels that are dedicated to creating unique and memorable experiences for our guests. Whether your goal is to spend an evening dining and staying in comfort, hosting a wedding or corporate event for several hundred people, each of our properties delivers the ultimate hospitality experience while inspiring our guests to sip, savor, and celebrate all of life's little every day and once-in-a-lifetime special occasions.Job ObjectiveThis position is responsible for ensuring that every guest has a positive and memorable experience at any Leal tasting room. Tasting Room Associates must greet all guests promptly and courteously, guiding customers to wines they enjoy; setting up and cleaning up during daily operations and special events; stocking wine and retail merchandise in the tasting room; and accurately performing wine inventory and money handling procedures. Promotes the sale of wine and non-wine products sold in the Tasting Room. Describes wines, winemaking techniques, winery history, and provides general information about our event venues.Essential Job FunctionsExecute all opening and closing procedures, including opening the register, setting up the tasting room, opening wine to make sure it tastes correct, breaking down the wine station, closing the register, running a daily report, and cleaning the tasting room.Promptly greet guests in a friendly, warm, and timely manner. Provide the first line of information to the customer by greeting, directing, and answering questions regarding our wines, merchandise, history, and facility.Serve samples of wine, along with appropriate information concerning the wines, to customers in both individual and group settings.Handle routine purchasing transactions, including operating point-of-sale (POS) and accounting for daily sales.Build wine ordersPromote and sell our quarterly wine club and upcoming events at any of our propertiesWork winery events on the property - serve and attend to guests during Léal-sponsored events, on and off-site.Communicate with management regarding any customer account updates, problems, or issuesWork varying shifts, including weekends, holidays, and some eveningsEnsure wines are adequately stocked in the Retail Area. Stock and price other merchandise.Performing facility housekeeping, to include the Tasting Room, restrooms, patio, and break areas on a daily basis.Provide assistance to guests carrying out purchases, as needed.Attending scheduled training classes and seminars.Willing to work at other venues or on special projects as neededRequired Education, Knowledge, Skills, and CompetencesMust be at least 21 years of ageHave at least one year of related experience to include fulfillment, sales, and/or customer service. Possess basic wine knowledge.Must possess and maintain a valid California Food Handler CertificateMust possess and maintain a California Responsible Beverage Server Training CertificateAble and willing to greet every guest promptly and in a cheerful and welcoming manner.Excellent verbal and interpersonal communication skills required. Communicate professionally in person and on the phoneMust be able to use time tracking software and point-of-sale (POS) system.Must comply with our company dress code. Must maintain a neat, well-groomed appearance.Ability to work under pressure and remain calmIs passionate about selling great wine and providing great service. Ability to sell our products with a personal touchHighly accurate, organized, and detail-oriented, with strong multi-tasking and time management skillsAbility to anticipate customer needs and respond appropriatelyAbility to work in a team environment, work cohesively with co-workers, and perform duties and responsibilities in a manner consistent with company policiesVarying schedule to include weekends, evenings, holidays, and extended hours as business dictates, as well as flexibility in scheduling to ensure business-staffing needs are metApply Today:Visit our careers page at www.liveloveleal.com/careers to explore opportunities, submit your resume, and complete an application.Interviews begin soon—don’t miss your chance to be part of something exceptional.