Tasting Room Lead: Guest Experience & Training

Precept Wine; Portland, Northern (OR, KY); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Company-paid life insurance

Medical benefits

401(k) retirement services

Job summary

Precept Wine is seeking an Assistant Tasting Room Manager in Portland, OR. This hands-on role blends floor leadership with shift coverage, staff training, wine club support, events, and marketing assistance.

The ideal candidate has 2+ years in customer service or hospitality, leadership experience, and comfort with photos/videos for social media; OLCC Service Permit and Food Handlers Permit required; availability for evenings and weekends; able to lift up to 40 pounds.

Qualifications

• Two years of customer service or hospitality experience preferred.
• One year of lead, supervisory, or training experience preferred.
• Comfort capturing photos and short-form video for a business or organization's social media preferred.
• Experience with employee training and food service or kitchen operations preferred.
• Passion for wine, food, hospitality, and creating memorable guest experiences.

Responsibilities

• Provide a welcoming atmosphere and memorable tasting experience for all guests.
• Serve as manager on duty and support the team during daily service, opening and closing procedures, and events.
• Maintain regular floor presence and cover shifts including evenings and weekends.
• Share wine and winery knowledge and promote wine, memberships, food, merchandise, and events.
• Support inventory, ordering, reservations, schedules, and other tasting room projects.
• Onboarding, training, and coaching staff in wine, hospitality, sales, and procedures.
• Maintain training materials and SOPs.
• Communicate staff needs and guest concerns to the General Manager.
• Assist with wine club runs, fulfillment, and pickup/shipping preparation.
• Handle general tasting room and wine club inquiries.

Skills

Customer service

Leadership

Training

Social media

Wine knowledge

Communication

Organization

POS systems

Tools

POS system

Reservations system

Email

Spreadsheets

Social media tools

Job description

Precept Wine is seeking an Assistant Tasting Room Manager in Portland, OR. This hands-on role blends floor leadership with shift coverage, staff training, wine club support, events, and marketing assistance.

The ideal candidate has 2+ years in customer service or hospitality, leadership experience, and comfort with photos/videos for social media; OLCC Service Permit and Food Handlers Permit required; availability for evenings and weekends; able to lift up to 40 pounds.