Tasting Room Lead — Guest Experience & Training

Precept Brands Llc; Portland (OR); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Life insurance

Vision insurance

Medical insurance

Dental insurance

Short-term disability

Commuter benefits

Job summary

Precept Wine is seeking an Assistant Tasting Room Manager for Battle Creek Cellars in Portland, OR. This role combines floor leadership with staff training, wine club support, events, and culinary and marketing collaboration to create memorable guest experiences.

The ideal candidate brings 2+ years in hospitality or customer service, comfort with POS and social media, and the ability to work evenings and weekends. OLCC and Food Handler permits are required.

Qualifications

• Two years of customer service or hospitality experience preferred.
• One year of lead, supervisory, or training experience preferred.
• Comfort capturing photos and short-form video for a business or organization's social media preferred.
• Experience with employee training and food service or kitchen operations preferred.
• Passion for wine, food, hospitality, and creating memorable guest experiences.
• Strong communication, organization, follow-through, and problem-solving skills.
• Comfort using POS, reservation, email, spreadsheet, and social media systems.
• Must be 21 years of age or older and able to lift items up to 40 pounds and stand or walk for lengthy periods.
• Availability to work evenings, weekends, special events, and shift coverage as needed.
• OLCC Service Permit and Food Handlers Permit required.

Responsibilities

• Provide a welcoming atmosphere and memorable tasting experience for all guests.
• Serve as manager on duty and support the team during daily service, opening and closing procedures, and events.
• Maintain regular floor presence and be available to cover opening, closing, floor, and event shifts as needed, including evenings and weekends.
• Share wine and winery knowledge and effectively promote wine, memberships, food, merchandise, and events.
• Support inventory, ordering, reservations, schedules, reporting, calendars, and other assigned tasting room projects.
• Play an active role in onboarding, training, and coaching staff in wine, hospitality, sales, food service, systems, and procedures.
• Help maintain training materials, checklists, and standard operating procedures.
• Communicate staff needs, guest concerns, and operational issues clearly with the General Manager.
• Assist with wine club runs, fulfillment, and pickup and shipping preparation.
• Help maintain member records and support club events.
• Respond to general tasting room and wine club inquiries, including account, payment, pickup, shipping, and benefit questions.
• Assist with planning and coordination for public, private, wine club, and offsite events.
• Support event setup, service, and breakdown.
• Support daily kitchen readiness, including prep, organization, food quality, and food safety.
• Contribute to menu ideas and seasonal offerings.
• Assist the General Manager in capturing photos and videos of happenings in the tasting room to be shared on the tasting room's social media accounts.

Skills

Customer service

Hospitality

Supervisory experience

Social media content creation

Food service

Wine knowledge

Communication

Organization

Tools

POS

Reservations system

Email

Spreadsheets

Social media platforms

Job description

Precept Wine is seeking an Assistant Tasting Room Manager for Battle Creek Cellars in Portland, OR. This role combines floor leadership with staff training, wine club support, events, and culinary and marketing collaboration to create memorable guest experiences.

The ideal candidate brings 2+ years in hospitality or customer service, comfort with POS and social media, and the ability to work evenings and weekends. OLCC and Food Handler permits are required.