Tasting Room Host & Guest Concierge (PT/FT)

Hawks View Winery Hawks View Winery; Sherwood (OR); On-site; USD 25,000 - 28,000; Full time

Job summary

Hawks View Winery in Sherwood, OR is seeking a friendly and energetic Tasting Room Host/Hostess to welcome guests across our tasting rooms in a fast-paced environment. This role supports sales by engaging with guests, checking in visitors, and promoting Wine Club memberships while providing warm, knowledgeable service.

Part-time and full-time positions available. Compensation is $18/hour plus tips; schedules include Wednesday through Sunday or Friday through Sunday, with 12:00pm to close shifts

Qualifications

• Must be available to work weekends and holidays.
• Able to handle money and operate a POS system.
• Experience with wine, retail, and/or hospitality desirable but not essential.
• Able to stand for long periods and lift 40+ lbs.

Responsibilities

• Understand and adhere to the Company Values and Standards.
• Eagerly welcome both wine club members and guests to the winery with a warm smile.
• Check all visitors in and verify reservations and club membership.
• Assist and direct guests to their assigned table area and Servers.
• Work well under pressure when the winery is busy and handle multiple guests at a time.
• Complete all guest requests and complete tasks efficiently.
• Know the daily calendar of events at the Winery, and confidently assist and direct guests arriving for various activities on property.
• Know the policies, procedures and promotions at the Winery and be able to articulate them to guests in a confident yet friendly manner.
• Communicate with Tasting Room and Wine Club Managers regarding guest concerns.
• Handle and resolve any customer discrepancies or issues that may arise in a calm manner.
• Promote and sell our Wine Club membership benefits to potential candidates.
• Perform any other tasks as requested by the Tasting Room Manager or Tasting Room Lead including light cleaning, stocking, etc. in support of the tasting room experience.
• Engage all guests to ensure they are happy with their visit, thank and invite them to return
• Understand and adhere to current environmental and safety practices set by the winery.

Skills

Friendly demeanor

Outgoing personality

Sales mindset

Customer service

Multitasking

Team player

Attention to detail

Flexibility / open availability

Tools

Point-of-sale system (POS)

Job description

Hawks View Winery in Sherwood, OR is seeking a friendly and energetic Tasting Room Host/Hostess to welcome guests across our tasting rooms in a fast-paced environment. This role supports sales by engaging with guests, checking in visitors, and promoting Wine Club memberships while providing warm, knowledgeable service.

Part-time and full-time positions available. Compensation is $18/hour plus tips; schedules include Wednesday through Sunday or Friday through Sunday, with 12:00pm to close shifts