Tasting Room Host/ Front Desk Agent

Hawks View Winery Hawks View Winery; Sherwood (OR); Vor Ort; USD 25.000 - 28.000; Vollzeit

Zusammenfassung

Hawks View Winery in Sherwood, OR is seeking a friendly and energetic Tasting Room Host/Hostess to welcome guests across our tasting rooms in a fast-paced environment. This role supports sales by engaging with guests, checking in visitors, and promoting Wine Club memberships while providing warm, knowledgeable service.

Part-time and full-time positions available. Compensation is $18/hour plus tips; schedules include Wednesday through Sunday or Friday through Sunday, with 12:00pm to close shifts

Qualifikationen

• Must be available to work weekends and holidays.
• Able to handle money and operate a POS system.
• Experience with wine, retail, and/or hospitality desirable but not essential.
• Able to stand for long periods and lift 40+ lbs.

Aufgaben

• Understand and adhere to the Company Values and Standards.
• Eagerly welcome both wine club members and guests to the winery with a warm smile.
• Check all visitors in and verify reservations and club membership.
• Assist and direct guests to their assigned table area and Servers.
• Work well under pressure when the winery is busy and handle multiple guests at a time.
• Complete all guest requests and complete tasks efficiently.
• Know the daily calendar of events at the Winery, and confidently assist and direct guests arriving for various activities on property.
• Know the policies, procedures and promotions at the Winery and be able to articulate them to guests in a confident yet friendly manner.
• Communicate with Tasting Room and Wine Club Managers regarding guest concerns.
• Handle and resolve any customer discrepancies or issues that may arise in a calm manner.
• Promote and sell our Wine Club membership benefits to potential candidates.
• Perform any other tasks as requested by the Tasting Room Manager or Tasting Room Lead including light cleaning, stocking, etc. in support of the tasting room experience.
• Engage all guests to ensure they are happy with their visit, thank and invite them to return
• Understand and adhere to current environmental and safety practices set by the winery.

Kenntnisse

Friendly demeanor

Outgoing personality

Sales mindset

Customer service

Multitasking

Team player

Attention to detail

Flexibility / open availability

Tools

Point-of-sale system (POS)

Jobbeschreibung

Job Description

TASTING ROOM HOST/HOSTESS *PART TIME AND FULL TIME POSITIONS AVAILABLE*

Sherwood, OR Views of Mt. Hood in the Great Outdoors!

Summary:

The Tasting Room Host will welcome and direct guests to our multiple tasting rooms in a quick and efficient manner while providing exceptional service.

You will be a great fit for this position if you have a friendly, outgoing and hospitable personality and enjoy meeting and greeting folks throughout the day, in a very busy and fast paced environment. The Host / Hostess is a support role to a sales position, therefore must have a service and sales mindset.

Compensation: $18/hour + Tips

Schedule: Wednesday- Sunday
Friday-Sunday
12:00pm- Close (Some Holidays)

The Ideal Candidate:

• You are prompt, on-time, and detail-oriented.
• You are a naturally friendly and hospitable person.
• Work well under pressure when the winery is busy and handle multiple guests at a time.
• You enjoy sharing knowledge with guests and Members about wine, food pairings, the Willamette Valley, and Oregon
• You take pride in your work and helping members and guests.
• You work cooperatively with a team.

Essential Duties and Responsibilities:

• Understand and adhere to the Company Values and Standards.
• Eagerly welcome both wine club members and guests to the winery with a warm smile.
• Check all visitors in and verify reservations and club membership.
• Assist and direct guests to their assigned table area and Servers.
• Work well under pressure when the winery is busy and handle multiple guests at a time.
• Complete all guest requests and complete tasks efficiently.
• Know the daily calendar of events at the Winery, and confidently assist and direct guests arriving for various activities on property.
• Know the policies, procedures and promotions at the Winery and be able to articulate them to guests in a confident yet friendly manner.
• Communicate with Tasting Room and Wine Club Managers regarding guest concerns.
• Handle and resolve any customer discrepancies or issues that may arise in a calm manner.
• Promote and sell our Wine Club membership benefits to potential candidates.
• Perform any other tasks as requested by the Tasting Room Manager or Tasting Room Lead including light cleaning, stocking, etc. in support of the tasting room experience.
• Engage all guests to ensure they are happy with their visit, thank and invite them to return
• Understand and adhere to current environmental and safety practices set by the winery.

Knowledge, Skills and Abilities:

• Must have mostly open availability and be available to work weekends and holidays.
• Must be able to work special events (i.e. barrel tastings, Members Events, large parties, etc.)
• Positive attitude, good conversational skills, and overall happy demeanor.
• Able to handle money and operate a point-of-sale system.
• Able to stand for long periods of time and lift/move 40+ lbs.
• Able to engage guests in a clear and professional manner.
• Be willing and able to work well under pressure and in a high paced work environment.
• Ability to multitask while staying organized.
• Experience with wine, retail, and/or hospitality desirable but not essential.