Tasting Room Associate

Tasting Room Expo; Healdsburg (CA); Presencial; USD 28.000 - 40.000; A tiempo parcial

Descripción de la vacante

Raymond Burr Vineyards in Dry Creek Valley seeks a part-time tasting room associate to greet guests, lead tastings, and promote our wines with warmth and knowledge. You will present our vineyard story and wine club benefits, while handling orders in Commerce7 and reservations in Tock.

The role requires 1+ year in hospitality, a 21+ status with RBS certification, and a neat, professional appearance. Weekend availability and a genuine passion for wine are essential.

Formación

• 1+ year hospitality, tasting room, or restaurant experience.
• Must be 21+ and able to obtain CA RBS certification.
• Genuine interest in wine and willingness to learn our portfolio.
• Present a neat, professional appearance consistent with winery hospitality.
• Strong communication skills and a natural, unscripted selling style.

Responsabilidades

• Greet guests and host wine tastings with warmth and knowledge.
• Present wines, vineyard, and story to match guest interest and experience.
• Introduce wine club membership and ask for the sale to foster relationships.
• Process wine orders using Commerce7 POS.
• Manage reservations using Tock.
• Capture accurate guest information at checkout for our systems.
• Keep tasting room and service areas clean, stocked, and presentation-ready.
• Occasionally answer inquiries via phone/email/social media.
• Occasionally pack/ship wine orders.

Conocimientos

Hospitality experience

Customer sales skills

21+ age with RBS

Professional appearance

Communication skills

Herramientas

Commerce7

Tock

Google Workspace

Descripción del empleo

Raymond Burr Vineyards is a boutique, family-owned winery in Dry Creek Valley, known for producing award-winning, small lot wines. We are looking for someone to join our team as a part-time tasting room associate, around 15-20 hours per week to start.

Responsibilities

• Greet and host guests, leading wine tastings with warmth and knowledge
• Present our wines, vineyard, and story in an engaging way that fits each guest's interest and experience level
• Introduce wine club membership and ask for the sale, with the goal of fostering lasting customer relationships
• Process wine orders using Commerce7 POS
• Manage reservations using Tock
• Capture accurate customer information at checkout to ensure guests are recorded properly in our systems
• Keep the tasting room and service areas clean, stocked, and presentation-ready
• Occasionally answer customer/wine club member inquiries via telephone/email/social media
• Occasionally pack/ship wine orders

Qualifications

• Hospitality, tasting room, or restaurant experience (1+ year preferred)
• Must be 21+ and able to obtain a California RBS (responsible beverage service) certification
• Genuine interest in wine, plus a willingness to learn our portfolio
• Present a neat & professional appearance consistent with winery hospitality
• Strong communication skills and a natural, unscripted style of selling
• Reliable and detail-oriented, with a team-first attitude
• Comfortable using POS and reservation software; Commerce7 or Tock experience is a plus
• Experience using Google Workspace (Gmail, Google Docs, Google Sheets, Google Calendar, Google Drive) is a plus
• Familiarity with social media content creation (Instagram/Facebook/TikTok) is a plus, but not required
• Adaptable and willing to perform other duties as assigned

Physical Requirements

• Ability to stand for extended periods, lift up to ~45 lbs (case of wine), and work in indoor and outdoor settings.

Schedule

• Approximately 15-20 hours per week. Weekend availability is required.

Compensation

$25/hr plus tips