Tariff Enrolment Assistant

Oates Energy; Jacksonville (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off & holidays

Professional development & training

Retirement savings with company match

Collaborative work environment

Job summary

Oates Energy, Inc. is seeking a Tariff Enrolment Assistant to manage tariff registrations and ensure enrollment data integrity for clients across our energy utilities portfolio.

You will collaborate with billing and customer support teams to resolve enrollment questions, verify paperwork, and maintain precise logs while staying current with tariff updates and regulatory requirements.

Qualifications

• One to three years of experience in administrative, clerical, or customer-facing roles, ideally in energy/utilities.
• Basic grasp of enrollment procedures and the ability to master complex tariff frameworks quickly.
• Exceptional attention to detail with a track record of high data accuracy in databases.
• Strong organizational skills with the ability to juggle multiple tasks in a deadline-driven environment.
• Clear verbal and written communication with internal teams and external partners.
• Proficiency with standard office applications and database entry platforms.

Responsibilities

• Oversee the full registration workflow for new and current clients, ensuring tariff categories align with guidelines.
• Review customer paperwork to confirm eligibility for rate plans and resolve inconsistencies.
• Coordinate with billing and customer support to handle enrollment questions and data integration.
• Monitor enrollment processes to identify inefficiencies and implement improvements.
• Maintain comprehensive enrollment logs and generate regular performance reports for leadership.
• Stay updated on energy laws and tariff changes to reflect regulatory standards.

Skills

Administrative support

Data entry

Tariff enrollment

Attention to detail

Multitasking

Communication

Office software

Tools

Microsoft Office

Database systems

Job description

For over two decades, Oates Energy, Inc. has built a trusted reputation for delivering truly customized utility billing and submetering. Our track record of excellence includes long-standing partnerships with property owners and managers of multifamily communities and commercial properties nationwide. With a focus on collaboration, reliability, and flexibility, we’ve consistently achieved high customer satisfaction by providing customized utility billing and submetering services tailored to the unique needs of each client.

Our Energy and Utilities division is looking for a committed Tariff Enrolment Assistant to strengthen our operational team. In this essential capacity, you will be responsible for the precise and prompt handling of customer tariff registrations, playing a critical role in upholding billing accuracy and enhancing client satisfaction throughout the entire enrollment journey. This position demands a proactive professional capable of interpreting intricate utility regulations while upholding rigorous standards for data integrity and compliance within a dynamic, high-volume setting.

Responsibilities

• Oversee the full registration workflow for both new and current clients, guaranteeing that all tariff categories are assigned correctly in line with prevailing utility guidelines.
  
• Scrutinize and confirm customer paperwork to establish eligibility for various rate plans, resolving any inconsistencies prior to finalizing the enrollment.
  
• Partner with billing and customer support units to handle enrollment queries, ensuring smooth data integration across various platforms.
  
• Track enrollment workflows to pinpoint inefficiencies and execute process enhancements that boost productivity and shorten processing cycles.
  
• Keep comprehensive logs of all enrollment activities and produce regular performance reports on registration statistics for leadership analysis.
  
• Keep abreast of evolving energy laws and tariff updates, ensuring daily operations reflect the latest regulatory standards.
  

Requirements

• Hold between one and three years of experience in administrative, clerical, or customer-facing roles, ideally within the energy, utility, or allied service industries.
  
• Show a basic grasp of enrollment procedures and the capacity to rapidly master complex tariff frameworks.
  
• Demonstrate exceptional attention to detail with a history of ensuring high precision in database management and data entry.
  
• Possess strong organizational abilities and the skill to juggle multiple tasks effectively in a deadline-oriented workplace.
  
• Exhibit clear verbal and written communication skills for professional interaction with internal colleagues and external partners.
  
• Be skilled in utilizing standard office applications and database entry platforms.
  
• Competitive salary and performance-based incentives.
  
• Comprehensive health, dental, and vision coverage.
  
• Paid time off and holiday benefits.
  
• Professional development and training opportunities.
  
• Retirement savings plan with company matching.
  
• A supportive and collaborative work environment.