TAP & IT Support Specialist — On-Site at MacDill AFB

dark-horse-technologies-llc; Tampa (FL); On-site; USD 55,000 - 58,000; Full time

Job summary

Dark Horse Technologies LLC seeks a TAP Program & IT Support Specialist to support the U.S. Air Force M&FRC at MacDill AFB in Tampa, FL. Hybrid role blending TAP administration with hands-on end-user tech support.

The role splits roughly 60% TAP/admin/data-entry/records-management/customer support and 40% IT support, involving laptops, Wi‑Fi, AV, and coordination with Air Force tech teams. On-site work with occasional travel to Ruskin, FL.

Qualifications

• Minimum three years of combined relevant experience involving administrative support, data entry, information technology/end-user support, or similar responsibilities.
• Proficiency with Microsoft Office/Microsoft 365, including Outlook, Word, Excel, PowerPoint, and Teams.
• Working knowledge of Windows desktop environments and basic end-user troubleshooting.
• Experience troubleshooting laptops, printers, scanners, peripherals, connectivity, software, drivers, file access, or similar user-support issues.
• Ability to support Microsoft Teams meetings and basic audiovisual/virtual-conferencing technology.
• Strong data-entry and documentation skills with attention to accuracy and deadlines.
• Strong customer-service and interpersonal communication skills.
• Ability to independently organize competing priorities and shift between administrative, customer-facing, and technical tasks throughout the workday.
• Ability to operate professionally within a military or structured Government environment.
• U.S. citizenship and ability to satisfy Government suitability/background requirements necessary to obtain a DoD CAC.

Responsibilities

• Process and maintain TAP-related data, registrations, rosters, attendance records, no-show information, correspondence, and program documentation.
• Support data entry and updates using Government systems including AFFIRST, vMPF, DODTAP, Microsoft Teams, SharePoint, and other authorized applications.
• Assist transitioning Service members and other authorized customers with class scheduling, registration, routine status inquiries, and general program-process questions.
• Prepare classrooms for scheduled TAP events, including laptop setup and breakdown, Wi-Fi connectivity, projectors/displays, audio/video equipment, Microsoft Teams, and facilitator equipment.
• Provide first-line troubleshooting for Windows laptops, Microsoft 365 applications, printers, scanners, peripheral devices, and other end-user technology.
• Support commercial Wi-Fi connectivity, access points, hotspots, and related M&FRC technology.
• Troubleshoot audiovisual and virtual-conferencing equipment used for classes and meetings.
• Document and track IT support issues and elevate Air Force-controlled systems or issues requiring elevated privileges through the EITaaS Enterprise Service Desk or appropriate DAF support organization.
• Maintain equipment inventory, warranty, lifecycle, and readiness information.
• Maintain electronic records and documentation in accordance with applicable Air Force records-management, Privacy Act, and PII-protection requirements.
• Coordinate effectively with M&FRC staff, facilitators, customers, and Air Force technical-support personnel.
• Provide occasional support at another M&FRC location in Ruskin, Florida, as required. Travel is expected to be minimal.

Skills

Customer service

Interpersonal communication

Time management

Prioritization

Tools

Microsoft 365

Outlook

Word

Excel

PowerPoint

Teams

SharePoint

AFFIRST

DODTAP

vMPF

Job description

Dark Horse Technologies LLC seeks a TAP Program & IT Support Specialist to support the U.S. Air Force M&FRC at MacDill AFB in Tampa, FL. Hybrid role blending TAP administration with hands-on end-user tech support.

The role splits roughly 60% TAP/admin/data-entry/records-management/customer support and 40% IT support, involving laptops, Wi‑Fi, AV, and coordination with Air Force tech teams. On-site work with occasional travel to Ruskin, FL.