IT Support Specialist

Dark Horse Tech; Tampa (FL); Hybrid; USD 55,000 - 58,000; Full time

Job summary

Dark Horse Technologies LLC is seeking a versatile TAP Program & IT Support Specialist to support the U.S. Air Force Military & Family Readiness Center (M&FRC) at MacDill Air Force Base in Tampa, FL.

This is a hybrid role combining TAP administrative duties with hands-on end-user technology support. The successful candidate will handle TAP data, classroom prep, laptop and AV support, and coordination with Air Force technical teams, while performing IT tasks such as Windows troubleshooting and MS

Qualifications

• Three years of combined administrative, data-entry, IT support or similar experience.
• Proficient with Microsoft Office/Microsoft 365 including Outlook, Word, Excel, PowerPoint, Teams.
• Working knowledge of Windows desktop environments and basic end-user troubleshooting.

Responsibilities

• Process TAP-related data, registrations, rosters, attendance, and program documentation.
• Support data-entry using AFFIRST, vMPF, DODTAP, Teams, SharePoint, and other government applications.
• Assist customers with class scheduling, registrations, and inquiries.
• Prepare TAP classrooms including laptop setup, Wi-Fi, projectors, and AV equipment.
• Provide first-line troubleshooting for Windows laptops, MS 365 apps, printers, and peripherals.
• Support Wi‑Fi connectivity and related M&FRC technology; troubleshoot AV and video conferencing equipment.
• Document IT issues and escalate to appropriate Air Force support.
• Maintain equipment inventory, lifecycle, and readiness information.

Skills

Data entry

Customer service

End-user support

Microsoft 365

Microsoft Teams

Documentation

Tools

AFFIRST

DODTAP

vMPF

SharePoint

MS Access

ServiceNow

Job description

TAP Program & IT Support Specialist

Location: MacDill Air Force Base, Tampa, FL – On-site
Employment Type: Full-Time
Schedule: Monday–Friday, approximately 7:30 a.m.–4:30 p.m.; maximum 40 hours per week
Salary Range: $55,000–$58,000 annually
Clearance: No security clearance required; must be eligible to obtain a DoD Common Access Card (CAC)
Anticipated Start: Upon Government contract award and funding availability

Position Overview

Dark Horse Technologies LLC is seeking a versatile, customer-focused TAP Program & IT Support Specialist to support the U.S. Air Force Military & Family Readiness Center (M&FRC) at MacDill Air Force Base.

This is a hybrid position combining Transition Assistance Program (TAP) administrative and customer support with hands-on end-user technology support. The Government anticipates that approximately 60% of the workload will involve TAP, administrative, data-entry, records-management, and customer-support functions, with approximately 40% involving IT support.

The successful candidate will be comfortable moving between customer-facing program support, data and records processing, classroom preparation, laptop and peripheral support, commercial Wi-Fi troubleshooting, audiovisual support, and coordination with Air Force technical support organizations.

Key Responsibilities

The selected professional will support day-to-day M&FRC operations, including:

• Process and maintain TAP-related data, registrations, rosters, attendance records, no-show information, correspondence, and program documentation.
• Support data entry and updates using Government systems including AFFIRST, vMPF, DODTAP, Microsoft Teams, SharePoint, and other authorized applications.
• Assist transitioning Service members and other authorized customers with class scheduling, registration, routine status inquiries, and general program-process questions.
• Prepare classrooms for scheduled TAP events, including laptop setup and breakdown, Wi-Fi connectivity, projectors/displays, audio/video equipment, Microsoft Teams, and facilitator equipment.
• Provide first-line troubleshooting for Windows laptops, Microsoft 365 applications, printers, scanners, peripheral devices, and other end-user technology.
• Support commercial Wi-Fi connectivity, access points, hotspots, and related M&FRC technology.
• Troubleshoot audiovisual and virtual-conferencing equipment used for classes and meetings.
• Document and track IT support issues and elevate Air Force-controlled systems or issues requiring elevated privileges through the EITaaS Enterprise Service Desk or appropriate DAF support organization.
• Maintain equipment inventory, warranty, lifecycle, and readiness information.
• Maintain electronic records and documentation in accordance with applicable Air Force records-management, Privacy Act, and PII-protection requirements.
• Coordinate effectively with M&FRC staff, facilitators, customers, and Air Force technical-support personnel.
• Provide occasional support at another M&FRC location in Ruskin, Florida, as required. Travel is expected to be minimal.

Required Qualifications

Candidates should have:

• Minimum three years of combined relevant experience involving administrative support, data entry, information technology/end-user support, or similar responsibilities.
• Proficiency with Microsoft Office/Microsoft 365, including Outlook, Word, Excel, PowerPoint, and Teams.
• Working knowledge of Windows desktop environments and basic end-user troubleshooting.
• Experience troubleshooting laptops, printers, scanners, peripherals, connectivity, software, drivers, file access, or similar user-support issues.
• Ability to support Microsoft Teams meetings and basic audiovisual/virtual-conferencing technology.
• Strong data-entry and documentation skills with attention to accuracy and deadlines.
• Strong customer-service and interpersonal communication skills.
• Ability to independently organize competing priorities and shift between administrative, customer-facing, and technical tasks throughout the workday.
• Ability to operate professionally within a military or structured Government environment.
• U.S. citizenship and ability to satisfy Government suitability/background requirements necessary to obtain a DoD CAC.

Preferred Qualifications

Experience in one or more of the following areas is desirable but not required:

• Military & Family Readiness Center or military personnel/program support
• Transition Assistance Program or similar workforce-transition programs
• AFFIRST, DODTAP, or vMPF
• SharePoint
• Microsoft Access
• ServiceNow, enterprise helpdesk, or other ticket-management systems
• Commercial Wi-Fi administration
• Laptop deployment and asset/inventory management
• A/V, VTC, or virtual-classroom support
• Prior military service or previous support to a DoD/Federal customer

Direct experience with TAP, AFFIRST, DODTAP, or vMPF is not required if the candidate demonstrates strong transferable administrative, customer-support, data-management, and technical skills.

About Dark Horse Technologies

Dark Horse Technologies LLC is a Woman-Owned Small Business providing cybersecurity, information technology, engineering, program support, and mission-support services to Federal and Department of Defense customers.