IT Support Specialist

Dark-Horse-Tech; Tampa (FL); On-site; USD 55,000 - 58,000; Full time

Job summary

Dark Horse Technologies LLC seeks a versatile TAP Program & IT Support Specialist to support the U.S. Air Force M&FRC at MacDill AFB. The role blends TAP administration with hands-on end-user tech support, spanning data-entry, classroom prep, and customer service.

The position requires experience in administrative support, data-entry, IT support, and proficiency with Microsoft 365; on-site hybrid work with occasional travel to Ruskin, FL.

Qualifications

• Minimum three years of combined relevant experience involving administrative support, data entry, information technology/end-user support, or similar responsibilities.

Responsibilities

• Process and maintain TAP-related data, registrations, rosters, attendance records, no-show information, correspondence, and program documentation.
• Support data entry and updates using Government systems including AFFIRST, vMPF, DODTAP, Microsoft Teams, SharePoint, and other authorized applications.
• Assist transitioning Service members and other authorized customers with class scheduling, registration, routine status inquiries, and general program-process questions.
• Prepare classrooms for scheduled TAP events, including laptop setup and breakdown, Wi-Fi connectivity, projectors/displays, audio/video equipment, Microsoft Teams, and facilitator equipment.
• Provide first-line troubleshooting for Windows laptops, Microsoft 365 applications, printers, scanners, peripheral devices, and other end-user technology.
• Support commercial Wi-Fi connectivity, access points, hotspots, and related M&FRC technology.
• Troubleshoot audiovisual and virtual-conferencing equipment used for classes and meetings.
• Document and track IT support issues and elevate Air Force-controlled systems or issues requiring elevated privileges through the EITaaS Enterprise Service Desk or appropriate DAF support organization.
• Maintain equipment inventory, warranty, lifecycle, and readiness information.
• Maintain electronic records and documentation in accordance with applicable Air Force records-management, Privacy Act, and PII-protection requirements.
• Coordinate effectively with M&FRC staff, facilitators, customers, and Air Force technical-support personnel.
• Provide occasional support at another M&FRC location in Ruskin, Florida, as required. Travel is expected to be minimal.

Skills

Customer service

Data entry

End-user IT support

Organizational skills

Tools

Microsoft 365

Windows troubleshooting

Job description

TAP Program & IT Support Specialist

Location: MacDill Air Force Base, Tampa, FL – On-site
Employment Type: Full-Time
Schedule: Monday–Friday, approximately 7:30 a.m.–4:30 p.m.; maximum 40 hours per week
Salary Range: $55,000–$58,000 annually
Clearance: No security clearance required; must be eligible to obtain a DoD Common Access Card (CAC)
Anticipated Start: Upon Government contract award and funding availability

Position Overview

Dark Horse Technologies LLC is seeking a versatile, customer-focused TAP Program & IT Support Specialist to support the U.S. Air Force Military & Family Readiness Center (M&FRC) at MacDill Air Force Base.

This is a hybrid position combining Transition Assistance Program (TAP) administrative and customer support with hands-on end-user technology support. The Government anticipates that approximately 60% of the workload will involve TAP, administrative, data-entry, records-management, and customer-support functions, with approximately 40% involving IT support.

The successful candidate will be comfortable moving between customer-facing program support, data and records processing, classroom preparation, laptop and peripheral support, commercial Wi-Fi troubleshooting, audiovisual support, and coordination with Air Force technical support organizations.

Key Responsibilities

The selected professional will support day-to-day M&FRC operations, including:

• Process and maintain TAP-related data, registrations, rosters, attendance records, no-show information, correspondence, and program documentation.
• Support data entry and updates using Government systems including AFFIRST, vMPF, DODTAP, Microsoft Teams, SharePoint, and other authorized applications.
• Assist transitioning Service members and other authorized customers with class scheduling, registration, routine status inquiries, and general program-process questions.
• Prepare classrooms for scheduled TAP events, including laptop setup and breakdown, Wi-Fi connectivity, projectors/displays, audio/video equipment, Microsoft Teams, and facilitator equipment.
• Provide first-line troubleshooting for Windows laptops, Microsoft 365 applications, printers, scanners, peripheral devices, and other end-user technology.
• Support commercial Wi-Fi connectivity, access points, hotspots, and related M&FRC technology.
• Troubleshoot audiovisual and virtual-conferencing equipment used for classes and meetings.
• Document and track IT support issues and elevate Air Force-controlled systems or issues requiring elevated privileges through the EITaaS Enterprise Service Desk or appropriate DAF support organization.
• Maintain equipment inventory, warranty, lifecycle, and readiness information.
• Maintain electronic records and documentation in accordance with applicable Air Force records-management, Privacy Act, and PII-protection requirements.
• Coordinate effectively with M&FRC staff, facilitators, customers, and Air Force technical-support personnel.
• Provide occasional support at another M&FRC location in Ruskin, Florida, as required. Travel is expected to be minimal.

Required Qualifications

Candidates should have:

• Minimum three years of combined relevant experience involving administrative support, data entry, information technology/end-user support, or similar responsibilities.
• Proficiency with Microsoft Office/Microsoft 365, including Outlook, Word, Excel, PowerPoint, and Teams.
• Working knowledge of Windows desktop environments and basic end-user troubleshooting.
• Experience troubleshooting laptops, printers, scanners, peripherals, connectivity, software, drivers, file access, or similar user-support issues.
• Ability to support Microsoft Teams meetings and basic audiovisual/virtual-conferencing technology.
• Strong data-entry and documentation skills with attention to accuracy and deadlines.
• Strong customer-service and interpersonal communication skills.
• Ability to independently organize competing priorities and shift between administrative, customer-facing, and technical tasks throughout the workday.
• Ability to operate professionally within a military or structured Government environment.
• U.S. citizenship and ability to satisfy Government suitability/background requirements necessary to obtain a DoD CAC.

Preferred Qualifications

Experience in one or more of the following areas is desirable but not required:

• Military & Family Readiness Center or military personnel/program support
• Transition Assistance Program or similar workforce-transition programs
• AFFIRST, DODTAP, or vMPF
• SharePoint
• Microsoft Access
• ServiceNow, enterprise helpdesk, or other ticket-management systems
• Commercial Wi-Fi administration
• Laptop deployment and asset/inventory management
• A/V, VTC, or virtual-classroom support
• Prior military service or previous support to a DoD/Federal customer

Direct experience with TAP, AFFIRST, DODTAP, or vMPF is not required if the candidate demonstrates strong transferable administrative, customer-support, data-management, and technical skills.

About Dark Horse Technologies

Dark Horse Technologies LLC is a Woman-Owned Small Business providing cybersecurity, information technology, engineering, program support, and mission-support services to Federal and Department of Defense customers.