TAP & IT Support Specialist (On-Site)

Dark-Horse-Tech; Tampa (FL); On-site; USD 55,000 - 58,000; Full time

Job summary

Dark Horse Technologies LLC seeks a versatile TAP Program & IT Support Specialist to support the U.S. Air Force M&FRC at MacDill AFB. The role blends TAP administration with hands-on end-user tech support, spanning data-entry, classroom prep, and customer service.

The position requires experience in administrative support, data-entry, IT support, and proficiency with Microsoft 365; on-site hybrid work with occasional travel to Ruskin, FL.

Qualifications

• Minimum three years of combined relevant experience involving administrative support, data entry, information technology/end-user support, or similar responsibilities.

Responsibilities

• Process and maintain TAP-related data, registrations, rosters, attendance records, no-show information, correspondence, and program documentation.
• Support data entry and updates using Government systems including AFFIRST, vMPF, DODTAP, Microsoft Teams, SharePoint, and other authorized applications.
• Assist transitioning Service members and other authorized customers with class scheduling, registration, routine status inquiries, and general program-process questions.
• Prepare classrooms for scheduled TAP events, including laptop setup and breakdown, Wi-Fi connectivity, projectors/displays, audio/video equipment, Microsoft Teams, and facilitator equipment.
• Provide first-line troubleshooting for Windows laptops, Microsoft 365 applications, printers, scanners, peripheral devices, and other end-user technology.
• Support commercial Wi-Fi connectivity, access points, hotspots, and related M&FRC technology.
• Troubleshoot audiovisual and virtual-conferencing equipment used for classes and meetings.
• Document and track IT support issues and elevate Air Force-controlled systems or issues requiring elevated privileges through the EITaaS Enterprise Service Desk or appropriate DAF support organization.
• Maintain equipment inventory, warranty, lifecycle, and readiness information.
• Maintain electronic records and documentation in accordance with applicable Air Force records-management, Privacy Act, and PII-protection requirements.
• Coordinate effectively with M&FRC staff, facilitators, customers, and Air Force technical-support personnel.
• Provide occasional support at another M&FRC location in Ruskin, Florida, as required. Travel is expected to be minimal.

Skills

Customer service

Data entry

End-user IT support

Organizational skills

Tools

Microsoft 365

Windows troubleshooting

Job description

Dark Horse Technologies LLC seeks a versatile TAP Program & IT Support Specialist to support the U.S. Air Force M&FRC at MacDill AFB. The role blends TAP administration with hands-on end-user tech support, spanning data-entry, classroom prep, and customer service.

The position requires experience in administrative support, data-entry, IT support, and proficiency with Microsoft 365; on-site hybrid work with occasional travel to Ruskin, FL.