TANF Case Support Specialist

Washoe-Tribe-of-Nevada-; Minden (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Washoe Tribe of Nevada & California is seeking a Case Assistant for the TANF program in Nevada. Under supervision, you will assist in determining eligibility and processing ongoing benefits for families, performing interviews, data collection, verification, and review.

The role also covers clerical duties, appointment scheduling, file maintenance, and maintaining confidentiality. A positive, organized approach and strong English communication are essential for success in this on-site position.

Qualifications

• High School Diploma or GED plus three years experience in the field of human services or social services; or equivalent combination of education and experience.
• Must possess a valid California or Nevada driver’s license at the time of employment.

Responsibilities

• Explains the Native TANF application process, procedures and services to clients.
• Answers questions from existing and potential clients regarding program policy and procedures.
• Conducts intake appointments with new clients to ensure the completeness of applications.
• Follows up with governmental agencies, schools and other tribes to ensure the accuracy and timely submittal of required forms and documents.
• Inputs and extracts data from electronic information systems.
• Reviews criteria for determining the threshold of eligibility for pending cases.
• Computes benefits for which a client is eligible.
• Welcomes visitors, determines nature of business, and announces visitors to appropriate personnel, maintaining professional and courteous demeanor.
• Answers incoming telephone calls, determines purpose of calls, and forwards calls to appropriate personnel or department, ensuring professional telephone etiquette.
• Assists in creating files for new clients, maintains records of contacts.
• Prepares correspondence, reports, memos, forms, directories, and other documents and communications from drafts or verbal instruction as requested.
• Establishes and maintains an effective filing and retrieval system.
• Maintains and operates office machines, equipment, and computers. Performs or coordinates general maintenance and repair.
• Photocopies, collates, distributes, and files documents in a timely manner within established procedures.
• Maintains inventory of office supplies.
• Performs other duties as required.

Job description

Washoe Tribe of Nevada & California is seeking a Case Assistant for the TANF program in Nevada. Under supervision, you will assist in determining eligibility and processing ongoing benefits for families, performing interviews, data collection, verification, and review.

The role also covers clerical duties, appointment scheduling, file maintenance, and maintaining confidentiality. A positive, organized approach and strong English communication are essential for success in this on-site position.