Tampa-Based Sales & Parts Support Specialist

OERTZENGroup; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

OERTZENGroup in Tampa, Florida seeks a results‑driven customer sales specialist to respond to inquiries, convert quotes into sales, and maintain strong customer relationships. Based in Tampa, you will align processes with company objectives and support spare parts replacement.

You will prepare detailed machine quotations, coordinate orders, track shipments, resolve issues, and collaborate with engineering, production, and service teams to ensure a seamless customer experience.

Qualifications

• Bachelor's degree or equivalent experience.
• Fluent in English; bilingual skills are a plus.
• Intermediate proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Teams, OneDrive and SharePoint.

Responsibilities

• Respond to customer inquiries and convert quotes into sales.
• Build and maintain strong customer relationships.
• Ensure processes align with company objectives.
• Liaise with customers on replacement of spare parts.
• Resolve product or service issues by root-cause analysis and solution identification.
• Prepare quotes based on customer needs, timelines, and budgets.
• Look up part numbers, provide quotes, process orders, and send confirmations.
• Review supplier options based on cost, quality, and delivery timelines.
• Prepare purchase orders and maintain records throughout procurement.
• Track shipments and communicate status updates to customers.
• Investigate delays, verify deliveries, and resolve discrepancies.
• Monitor quotes and convert into sales orders.
• Follow processes for spare‑part requests from Field Service Technicians.
• Analyze return requests and complete internal return procedures.
• Coordinate supplier returns, credits, and repairs, including reordering.
• Obtain discount approvals with Service Director and Service Sales Managers.
• Maintain inventory levels and proactively order commonly used parts.
• Manage requests for machine documentation, including quotes, sourcing, ordering, and delivery.
• Prepare detailed machine quotations covering configurations, specs, options, and pricing.
• Collaborate with engineering, production, and sales to validate specs and lead times.
• Ensure quotes include costing, margins, freight, installation scope, and terms.
• Convert approved quotes into sales orders with pricing and delivery schedules.
• Track orders, delivery timelines, and installation scheduling.
• Communicate proactively with customers about order status and changes.
• Manage change orders and revisions, including pricing and docs.
• Ensure machine documentation is complete and recorded.
• Record customer interactions and maintain data in systems.
• Develop proficiency with Microsoft Office, Business Central, DocuWare, and Pro.file.

Skills

Negotiation

Active listening

Communication

Time management

Attention to detail

Problem solving

Critical thinking

Empathy

Initiative

Influence

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Teams

OneDrive

SharePoint

Job description

OERTZENGroup in Tampa, Florida seeks a results‑driven customer sales specialist to respond to inquiries, convert quotes into sales, and maintain strong customer relationships. Based in Tampa, you will align processes with company objectives and support spare parts replacement.

You will prepare detailed machine quotations, coordinate orders, track shipments, resolve issues, and collaborate with engineering, production, and service teams to ensure a seamless customer experience.