Talent Services (HR) Operations Specialist

gtlaw; New Jersey; Hybrid; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Greenberg Traurig LLP is seeking a Talent Services Operations Specialist to analyze background reports for incoming hires and manage client background check requests. The role collaborates with leadership to ensure compliance with FCRA and applicable data protection laws while maintaining strict confidentiality.

The ideal candidate thrives in a fast-paced environment, delivering exceptional service to internal teams, candidates, and vendors.

Qualifikationen

• Provides exceptional client service to internal clients and external candidates and vendor partners.
• High attention to detail and strong organizational skills.
• Excellent written and verbal communication; professional demeanor.

Aufgaben

• Processes and analyzes background reports under federal/state guidelines.
• Reviews CVs, applications, transcripts against background reports for accuracy and completeness.
• Flags discrepancies and coordinates with team to verify facts.
• Communicates with offices/recruiters to obtain missing information and clarifications.
• Documents findings and prepares reports for senior management to support placement decisions.
• Ensures timely turnaround and conducts necessary research on background checks.
• Maintains records and tracks status of background checks across offices.
• Coordinates international, client, and vendor background check requests as needed.

Kenntnisse

Client service

Attention to detail

Organizational skills

Communication skills

Problem-solving

Confidentiality

Diplomacy

Investigative mindset

Jobbeschreibung

Greenberg Traurig (GT), a global law firm with offices 15 countries around the world, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Human Resource Team as a Talent Services Operations Specialist located in one of the following offices: New Jersey or Miramar.

We are seeking a highly skilled professional who thrives in a fast-paced, business-driven environment. With a dedicated work ethic and a can-do attitude, you will take initiative and approach in HR compliance with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.

This role can be remote or hybrid, dependent of the office location. Some in-office presence may be required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. This role reports to the Talent Services Operations Manager.

Position Summary:

The Talent Services Operations Specialist will analyze background reports for incoming new hires and process client background check requests. This position works closely with the Director of Talent Service Operations and Talent Services Operations Manager to conduct an in-depth review of background checks in accordance with the Fair Credit Reporting Act (FCRA) and all applicable Data Protection legislations. The ideal candidate likes research, is resourceful, and enjoys solving complex issues. In addition, the Talent Services Operations Specialist possesses the ability to maintain high levels of confidentiality and is able to retain and accurately put together fact findings.

Key Responsibilities:

• Processes and reviews background reports under federal/state reporting guidelines and standards.
• Reviews the submitted CV/resume, application, transcripts and other provided documents against the background report to ensure accuracy, consistency, and completeness. - Identifies and flags any discrepancies or gaps for further investigation; liaises with team to gather and verify pertinent facts provided in report.
• Communicates with office/recruiters with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible.
• Reviews references provided; may need to contact professional references to verify employment history from time to time.
• Documents and prepares a thorough report of findings, provides summary to Talent Services Operations Manager, Director of Talent Services Operations and/or Director of Compliance to make informed placement decisions and sends clearance notice.
• Ensures accurate and prompt turnaround on all reports; conducts necessary research.
• Provides timely follow-up and follows through on all requests, reports, and escalations throughout the screening process; collaborates with teams to keep them informed of issues.
• Maintains accurate and up to date records, logs, and other needed documentation; files correspondences.
• Monitors status of Firmwide background checks and follows-up with offices as required.
• Initiates and tracks international, client, and vendor background check requests and issues clearances as appropriate.
• May submit and/or approve education and license verifications in HCM (Workday), which include bar and court admission requests; responds to such requests from General Counsel, HRIS and Marketing teams as needed.
• Applies knowledge of business, legal, and industry best practices to clear applicants or take pre-adverse/adverse action in accordance with federal/state regulations.
• Assists with other department activities as needed, and performs additional duties and responsibilities as assigned.

Qualifications:

• Skills & Competencies
• Provides exceptional client service to internal clients and external candidates and vendor partners; proactive in seeking innovative ways in which to help others.
• Ability to respond to groups and individuals regarding background check matters with accuracy, diplomacy, and tact, and to apply good judgment and use powers of persuasion to positively influence constituents.
• High attention to detail, outstanding organizational skills and the ability to manage time effectively.
• Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.
• Strong problem-solving skills, takes initiative and uses excellent follow-up skills.
• Ability to handle highly sensitive business and human resources communications, data and other information with confidentiality and discretion.
• Investigative mindset, ability to remain impartial when listening to t