Talent Services (HR) Operations Specialist

Greenberg Traurig, LLP; Phoenix (AZ); On-site; USD 80,000 - 93,000; Full time

Benefits offered by this job

Health insurance

Discretionary bonus

401K

Vacation and paid time off

HSA option

Medical, dental, vision coverage

Employee assistance program

Job summary

Greenberg Traurig (GT) is seeking a Talent Services Operations Specialist to analyze and process background checks for new hires. You will work with the Director of Talent Service Operations to ensure compliance under FCRA and data protection laws, while maintaining strict confidentiality.

The role supports domestic and international checks, reports to the Talent Services Operations Manager, and offers a remote or hybrid work arrangement with occasional in-office collaboration and training.

Qualifications

• Bachelor’s Degree or equivalent experience in Legal, Research, Human Resources, or related field preferred.
• 5 years’ experience in Legal, Research, Law Enforcement, Labor Relations, or Human Resources in a large or medium-size organization.
• Thorough understanding of labor law, industry practices and social policies that may be pertinent to the business.
• SHRM-CP or SHRM-SCP preferred but not required.

Responsibilities

• Processes and reviews background reports under federal/state reporting guidelines and standards.
• Reviews CVs, applications, transcripts against the background report for accuracy and completeness.
• Identifies discrepancies or gaps and liaises with team to verify facts.
• Communicates with recruiters to obtain missing information quickly and tactfully.
• Documents and prepares a thorough report of findings for decision makers.
• Maintains records and monitors status of background checks across offices.

Skills

Client service

Communication

Detail oriented

Organizational skills

Confidentiality

Problem solving

Discretion

Education

Bachelor’s degree in Legal/HR

Tools

Workday

Job description

Greenberg Traurig (GT), a global law firm with offices 15 countries around the world, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Human Resource Team as a Talent Services Operations Specialist located in one of the following offices: New Jersey or Miramar.

We are seeking a highly skilled professional who thrives in a fast-paced, business-driven environment. With a dedicated work ethic and a can-do attitude, you will take initiative and approach in HR compliance with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.

This role can be remote or hybrid, dependent of the office location. Some in-office presence may be required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. This role reports to the Talent Services Operations Manager.

Position Summary:

The Talent Services Operations Specialist will analyze background reports for incoming new hires and process client background check requests. This position works closely with the Director of Talent Service Operations and Talent Services Operations Manager to conduct an in-depth review of background checks in accordance with the Fair Credit Reporting Act (FCRA) and all applicable Data Protection legislations. The ideal candidate likes research, is resourceful, and enjoys solving complex issues. In addition, the Talent Services Operations Specialist possesses the ability to maintain high levels of confidentiality and is able to retain and accurately put together fact findings.

Key Responsibilities:

• Processes and reviews background reports under federal/state reporting guidelines and standards.
• Reviews the submitted CV/resume, application, transcripts and other provided documents against the background report to ensure accuracy, consistency, and completeness.
• Identifies and flags any discrepancies or gaps for further investigation; liaises with team to gather and verify pertinent facts provided in report.
• Communicates with office/recruiters with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible.
• Reviews references provided; may need to contact professional references to verify employment history from time to time.
• Documents and prepares a thorough report of findings, provides summary to Talent Services Operations Manager, Director of Talent Services Operations and/or Director of Compliance to make informed placement decisions and sends clearance notice.
• Ensures accurate and prompt turnaround on all reports; conducts necessary research.
• Provides timely follow-up and follows through on all requests, reports, and escalations throughout the screening process; collaborates with teams to keep them informed of issues.
• Maintains accurate and up to date records, logs, and other needed documentation; files correspondences.
• Monitors status of Firmwide background checks and follows-up with offices as required.
• Initiates and tracks international, client, and vendor background check requests and issues clearances as appropriate.
• May submit and/or approve education and license verifications in HCM (Workday), which include bar and court admission requests; responds to such requests from General Counsel, HRIS and Marketing teams as needed.
• Applies knowledge of business, legal, and industry best practices to clear applicants or take pre-adverse/adverse action in accordance with federal/state regulations.
• Assists with other department activities as needed, and performs additional duties and responsibilities as assigned.

Qualifications:

Skills & Competencies

• Provides exceptional client service to internal clients and external candidates and vendor partners; proactive in seeking innovative ways in which to help others.
• Ability to respond to groups and individuals regarding background check matters with accuracy, diplomacy, and tact, and to apply good judgment and use powers of persuasion to positively influence constituents.
• High attention to detail, outstanding organizational skills and the ability to manage time effectively.
• Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.
• Strong problem-solving skills, takes initiative and uses excellent follow-up skills.
• Ability to handle highly sensitive business and human resources communications, data and other information with confidentiality and discretion.
• Investigative mindset, ability to remain impartial when listening to the facts of a dispute.
• Ability to analyze complex problems and draw conclusions from data.

Education & Prior Experience

• Bachelor’s Degree or equivalent experience in Legal, Research, Human Resources, or related field preferred.
• 5 years’ experience in Legal, Research, Law Enforcement, Labor Relations, or Human Resources in a large or medium-size organization.
• Thorough understanding of labor law, industry practices and social policies that may be pertinent to the business.
• SHRM-CP or SHRM-SCP preferred but not required.

Technology

• Experience with HRIS/applicant tracking systems a plus; preferably experience with Workday.
• Computer proficiency in Windows-based software and Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook.
• Understanding of AI capabilities, limitations, and responsible use in a professional environment.
• Familiarity with, or willingness to learn, firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support daily workflow and/or improve work quality.

Physical Requirements:

• While performing the duties of this job, the employee is occasionally required to move from workstation or desk throughout the work area to work independently or with a team to meet with colleagues or supervisor and retrieve work assignments.
• This position may also be sedentary and require the employee to sit for extended periods of time.
• Requires manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment.
  The expected pay range for this position is:New Jersey: $80,000- $93,000 annuallyActual pay will be adjusted based on experience, location, and other job-related factors permitted by law. Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary critical illness and cancer insurance and pet insurance. Commuter and Transit programs may also be available in certain markets.

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.