Talent Operations Manager

Great Lakes Management Company; Plymouth (MN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Full benefit package

401K

Career growth opportunities

Job summary

Great Lakes Management Company is seeking a Talent Operations Manager to oversee the full lifecycle of direct care staffing, including recruitment, onboarding, scheduling, and workforce optimization. This role partners with community leadership to align staffing with occupancy and budget, while promoting accountability and service excellence.

The position manages recruitment, onboarding, scheduling, overtime, and retention efforts, ensuring compliant processes and a positive candidate and

Qualifications

• High school diploma required; associate degree preferred.
• Experience in recruiting, staffing, scheduling, or workforce management.
• Healthcare or senior living experience preferred.
• Strong organizational, communication, and problem-solving abilities.

Responsibilities

• Lead full-cycle recruitment for direct care staff.
• Oversee onboarding and orientation processes.
• Develop and manage staff schedules based on needs.
• Monitor overtime and optimize staffing efficiency.
• Maintain compliant hiring and documentation.

Skills

Recruitment

Onboarding

Scheduling

Workforce management

Communication

Education

High school diploma

Associate degree

Tools

Applicant Tracking System

Scheduling software

Job description

Job Title: Talent Operations Manager
Location: Broadwell, Plymouth MN
Salary: $60,000- $65,000 annually

Position Summary

The Talent Operations Manager leads the full lifecycle of direct care staffing, including recruitment, onboarding, scheduling, and workforce optimization. This role is critical in ensuring a seamless and positive candidate and employee experience while maintaining appropriate staffing levels to support high-quality resident care and operational efficiency.

This position works closely with community leadership to align staffing strategies with occupancy, acuity, and budget expectations, while fostering a culture of accountability, engagement, and service excellence.

Key Responsibilities

Recruitment & Applicant Flow

• Manage full-cycle recruitment for direct care staff, including job postings, sourcing, screening, interviewing, and hiring
• Ensure timely, consistent communication with candidates to deliver an excellent applicant experience
• Partner with leadership to proactively identify staffing needs and implement effective recruitment strategies
• Maintain applicant tracking systems and ensure accurate documentation

Onboarding & Orientation

• Oversee onboarding from offer acceptance through orientation
• Coordinate and/or facilitate new hire orientation to ensure a welcoming, organized experience
• Partner with the Business Office Manager to ensure completion of all pre-employment requirements
• Support early engagement and retention through regular check-ins during the first 90 days

Scheduling & Staffing Management

• Develop and manage staff schedules based on resident needs, occupancy, and acuity
• Proactively adjust schedules to address call-offs, open shifts, and operational changes
• Ensure fair and equitable scheduling practices
• Assist with direct care as needed to support staffing coverage and quality care
• Coordinate after-hours and weekend staffing needs and respond to urgent gaps
• Serve as a point of contact for staffing-related issues outside standard business hours

Overtime & Workforce Optimization

• Monitor and manage overtime in alignment with budget expectations
• Identify trends and implement strategies to improve staffing efficiency and reduce overtime

Compliance & Communication

• Ensure hiring, onboarding, and scheduling practices comply with all policies and regulations
• Partner with the Business Office Manager to maintain accurate employee records
• Provide regular updates on hiring progress, staffing levels, and workforce challenges

Employee Retention & Engagement

• Develop and implement strategies to improve retention and reduce turnover
• Lead employee engagement efforts, including stay interviews and feedback collection
• Partner with leadership to address staffing challenges and foster a positive work environment

Qualifications

• High school diploma required; Associate degree in a related field preferred
• Experience in recruiting, staffing, scheduling, or workforce management required
• Healthcare or senior living experience preferred
• Strong organizational and time management skills
• Excellent communication, interpersonal, and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Experience with scheduling and applicant tracking systems preferred

Work Environment & Requirements

• Community-based role with frequent interaction with staff and leadership
• Requires flexibility in scheduling based on staffing needs
• Includes evenings, weekends, and on-call responsibilities as needed

Why Join Us?

• Opportunity to shape and lead staffing operations within a growing community
• Collaborative leadership and team-focused culture
• Direct impact on employee experience and resident care quality
• Competitive salary and professional growth opportunities
• Full benefit package and 401K