Talent Operations Analyst

Jobtailor; Orrville (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is seeking an HR Operations Assistant to provide exceptional support to employees and candidates. You will coordinate interview scheduling, assist with pre-employment processes, and communicate essential HR policies to applicants.

Key responsibilities include managing schedules in Workday and Outlook, handling sensitive information with discretion, and collaborating with vendors to ensure timely pre-employment screening and travel expense processing.

Qualifications

• Bachelor’s Degree in Human Resources or related field.
• Entry level knowledge of HR policies and practices.
• Experience leveraging an HRIS platform like Workday.

Responsibilities

• Provide best-in-class customer service and administrative support to internal employees and candidates.
• Support Talent Acquisition with pre-employment processes and compliance-related requests.
• Coordinate interview schedules using Workday and Outlook and communicate policies to candidates.
• Manage schedule changes and track travel expenses as needed.
• Monitor screening reports and support pre-employment screening processes with vendors.

Skills

Workday Experience

Customer Service

Data Analysis

HR Policies Knowledge

Interview Scheduling

Discretion

Education

Bachelor’s Degree in Human Resources

Tools

Workday

Outlook

Case Management System

Job description

• Provide best-in-class customer service and administrative support to internal employees and candidates
• Support Talent Acquisition with pre-employment processes and compliance-related requests
• Communicate with candidates to schedule interviews and explain necessary policies
• Develop and coordinate interview schedules using Workday and Outlook
• Email required documents and interview schedules to interview teams and candidates
• Manage schedule changes and update schedules accordingly
• Collect, analyze, and interpret data from Workday and other resources to support Talent Acquisition
• Partner with Talent Acquisition to identify candidate questions and data needs
• Ensure excellent candidate care throughout the interview process
• Process candidate travel expense reports as needed
• Partner with third-party vendors to administer pre-employment screening
• Monitor screening reports and collaborate with vendors to ensure timely completion
• Provide guidance and tracking to candidates and HR leaders during the screening process
• Manage the Adverse Action process with Compliance COE, HR Leaders, and candidates
• Serve as a first point of contact for current and former employees and occasional non-employees regarding HR policies and procedures
• Analyze complex information to identify issues and root causes
• Resolve or escalation HR issues and communicate resolutions to employees
• Prioritize and respond to employee requests using the case management system
• Assist service center employees with opening, recording, processing, and closing cases
• Train service center employees on effective system use
• Escalate complex inquiries to Tier 2 shared services, the Contact Center Manager, or other HR Centers of Excellence

Requirements

• Bachelor’s Degree in Human Resources or related field
• Entry level knowledge of HR policies and practices
• Experience leveraging an HRIS platform like Workday
• Ability to handle sensitive and confidential material and situations with discretion
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong customer service skills to ensure timely responses
• Strong collaboration skills in a team-based environment
• Strong attention to detail

Core Competencies

Demonstrates expertise in Talent Acquisition processes, including scheduling interviews and managing candidate communications, while ensuring compliance with HR policies. Proficient in using Workday for data analysis and HRIS management, with a strong focus on customer service and collaboration.

Highest-signal resume keywords

• Workday Experience
• Talent Acquisition Support
• Customer Service Skills
• Data Analysis
• HR Policies Knowledge

Hard Skills

• HRIS Management
• Data Interpretation
• Interview Scheduling
• Compliance Management
• Expense Reporting

Soft Skills

• Attention to Detail
• Collaboration
• Discretion
• Problem Solving
• Time Management

Certifications & Qualifications

• Bachelor’s Degree in Human Resources

Industry Keywords

• Talent Acquisition
• Candidate Care
• Pre-Employment Screening
• Adverse Action Process
• HR Policies

Tools & Technologies

• Workday
• Outlook
• Case Management System