Talent Acquisition Operations & Process Leader

Overland Park Chamber of Commerce; Overland Park (KS); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Q-Rest Sabbatical

Employee Stock Purchase Plan

QTS scholarship for dependents

Eagle Club Award Trip Eligibility

Paid Volunteer and Floating days

Tuition Assistance, Parental Leave and

Military Leave Assistance

Job summary

QTS Data Centers is seeking a Manager, Talent Acquisition Process to lead the end-to-end operating model for recruiting systems, ensuring data-driven improvements and reliable ongoing operations. You will guide a small team, coordinate with IT and vendors, and drive adoption of standardized stages and data quality across the recruiting lifecycle.

The role emphasizes change management, training, and strong stakeholder collaboration to improve the candidate and hiring manager experience while

Qualifications

• 5+ years of experience supporting Recruiting Systems (ATS/CRM or HRIS) with a focus on operating model and day-to-day production support.
• Experience maintaining reliable operations (scheduled processes, integrations, and recurring deliverables) and partnering with IT/vendors to resolve issues.
• Proven change management and process adoption with stakeholders.
• Ability to translate insights into clear requirements, communications, training/job aids, reinforcement, and measure outcomes; experience leading a small team (2–3) with strong communication and stakeholder management.

Responsibilities

• Own the end-to-end operating model for Recruiting Systems: intake, triage, prioritization, escalation; set SLAs; ensure daily support and improvements run predictably.
• Use recruiting data to improve processes and drive adoption: define adoption and quality signals, surface friction points, and partner with TA leaders to prioritize fixes; create change plans and measure rollout impact.
• Maintain a reliable run for scheduled jobs, integrations, and recurring deliverables; monitor execution, coordinate with IT/vendors, and keep runbooks and SLAs current.
• Lead continuous improvement and change delivery: define roadmap, gather requirements, run testing/releases, publish documentation; coordinate communications and training; coach a team; ensure privacy, security, and compliance.

Skills

Recruiting Systems ATS/CRM/HRIS

Operations reliability

Change management

Requirements & training

People leadership

Tools

Workday Recruiting

Job description

QTS Data Centers is seeking a Manager, Talent Acquisition Process to lead the end-to-end operating model for recruiting systems, ensuring data-driven improvements and reliable ongoing operations. You will guide a small team, coordinate with IT and vendors, and drive adoption of standardized stages and data quality across the recruiting lifecycle.

The role emphasizes change management, training, and strong stakeholder collaboration to improve the candidate and hiring manager experience while