Talent Acquisition Operations Lead – NAM/LAC

Mastercard; O’Fallon (MO); On-site; USD 112,000 - 179,000; Full time

Benefits offered by this job

Medical insurance (health)

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k with company match

Paid time off & holidays

Job summary

Mastercard is seeking a Manager, Talent Acquisition Operations NAM/LAC to lead TA operations across North America and Latin America, ensuring efficient hiring support from recruitment to onboarding. You will guide a regional team, optimize processes, and collaborate with HR, Legal, and Technology to deliver a high-quality hiring experience.

The role emphasizes governance, workforce planning, and continuous improvement, with strong leadership, stakeholder engagement, and data-driven decision

Qualifications

• Experience leading Talent Acquisition Operations, HR Operations, Shared Services, or related teams.
• Ability to manage teams in a fast-paced, multinational environment.
• Strong analytical and problem-solving skills with focus on service excellence.

Responsibilities

• Lead NAM/LAC TA Operations team with day-to-day leadership and performance management.
• Ensure efficient delivery of TA Operations services from recruitment through Day 1 onboarding.
• Drive operational excellence, governance, and standardized processes across the region.

Skills

Talent Acquisition Operations

People Leadership

Stakeholder Management

Process Improvement

Data-Driven Decision Making

Communication

Change Management

MS Office

Tools

MS Office Suite

HR Systems

Job description

Mastercard is seeking a Manager, Talent Acquisition Operations NAM/LAC to lead TA operations across North America and Latin America, ensuring efficient hiring support from recruitment to onboarding. You will guide a regional team, optimize processes, and collaborate with HR, Legal, and Technology to deliver a high-quality hiring experience.

The role emphasizes governance, workforce planning, and continuous improvement, with strong leadership, stakeholder engagement, and data-driven decision