Talent Acquisition Lead

TaskUs USA LLC; San Antonio (TX); Sur place; USD 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Résumé du poste

TaskUs USA LLC is seeking a TA Lead to drive recruitment strategy and deliver high-quality talent to support business growth in the US. You will lead a team of recruiters, provide guidance, and ensure process compliance across GSOPs.

You will oversee daily reporting, ramp planning, and stakeholder management, partnering with HR, operations, and leadership to optimize hiring outcomes and candidate experience.

Qualifications

• Must lead and develop recruiting teams
• Strong stakeholder management
• Experience with recruiting analytics and reporting
• Familiarity with HR systems like Workday

Responsabilités

• Lead a team of recruiters to deliver high-quality talent
• Oversee daily recruitment reporting and dashboards
• Ensure process compliance and GSOPs
• Collaborate with stakeholders to meet hiring goals

Description du poste

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range: $80,000.00 - $120,000.00 per year.

Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window: This position is expected to remain open until 11-30-2026. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description

Role Overview

The TA Lead is a critical leadership role responsible for driving the execution of recruitment strategies and ensuring the delivery of high-quality talent to meet business needs. You will lead a team of recruiters, providing guidance, performance management, and operational oversight. This role serves as a bridge between the TA team and leadership, ensuring alignment on goals, process compliance, and stakeholder satisfaction.

Key Responsibilities

1. 1. Team Leadership & Performance Management

   • Daily Alignment: Lead daily team meetings to align on goals, priorities, and flag potential risks.
   • Individual Development: Conduct weekly 1:1s with recruiters to provide personalized feedback, address concerns, and facilitate career development.
   • Performance Reviews: Perform weekly, monthly, and yearly performance reviews, analyzing team results against goals (funnel, rejects, drops) and implementing improvement plans.
   • Goal Setting: Lead the annual goal-setting process for direct reports, ensuring objectives are aligned with organizational targets.

2. 2. Operational Oversight & Reporting

   • Daily Reporting: Oversee EOD Recruiter Reports and Americas Updates, tracking efficiencies like show rates, hires, and rejection reasons.
   • Data Accuracy: Validate the accuracy of PBI Dashboards and reporting, ensuring any discrepancies are corrected promptly.
   • Ramp Management: Set up and audit ramp plans, ensuring all information for upcoming classes is accurate and the team is ready for execution.
   • Business Reviews: Prepare data and lead Monthly Business Reviews (MBR) to present performance updates, celebrate successes, and set focus areas for the upcoming month.

3. 3. Quality Assurance & Compliance

   • Interview Audits: Conduct regular interview shadow audits and recording reviews to ensure process compliance, profile qualification, and a high-quality candidate experience.
   • System Audits: Perform weekly audits of Workday Evergreen requisitions and TalkPush lead flows to ensure timely candidate contact and process integrity.
   • Compliance: Participate in calibration meetings and gather evidence for PowerUs audits to ensure adherence to Global Standard Operating Procedures (GSOPs).

4. 4. Stakeholder Management & Collaboration

   • Escalation Point of Contact: Provide timely solutions for issues related to new hires, contracts, and expectations, maintaining positive relationships with all stakeholders.
   • Staff