Takeout & Delivery Lead — Guest Experience Champion

Mr. Broadway; New York (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Mr. Broadway in New York is seeking an experienced, guest-focused front-of-house leader to oversee takeout and delivery operations.

You will manage guest interactions, coordinate orders, liaise with kitchen, and guide the team during busy periods while ensuring accuracy and high service standards. This full-time role offers growth into supervisory or management positions in a fast-paced kosher restaurant.

Qualifications

• Candidates with prior customer service or restaurant experience.
• Fluent in English, with strong communication skills.
• Available to work evenings, nights, and weekends.
• Calm, organized, and confident under pressure.
• Genuinely cares about guests and takes pride in service.
• Motivated to grow into supervisory or management roles.

Responsibilities

• Handle guest interactions via phone, online platforms, and in person with professionalism.
• Oversee takeout and delivery orders from start to finish.
• Communicate timing and priorities with the kitchen clearly.
• Ensure order accuracy through POS and delivery platforms.
• Support and guide teammates during busy service.
• Maintain an organized, clean takeout area.
• Resolve guest concerns to elevate the experience.

Skills

Customer service

Communication

Leadership

Restaurant operations

Job description

Mr. Broadway in New York is seeking an experienced, guest-focused front-of-house leader to oversee takeout and delivery operations.

You will manage guest interactions, coordinate orders, liaise with kitchen, and guide the team during busy periods while ensuring accuracy and high service standards. This full-time role offers growth into supervisory or management positions in a fast-paced kosher restaurant.