Tailored Care Manager: Outreach & Resource Coordinator

Freedom House Recovery Center; Chapel Hill (NC); On-site; USD 33,000 - 40,000; Full time

Job summary

Freedom House Recovery Center is seeking a TCM Care Manager to provide outreach, engagement, and service coordination for members, including those involved with the justice system. You will connect individuals to health and community resources and work with a care team to ensure consistent, dependable support.

Responsibilities include coordinating services, reminders, and transportation; sharing information with the care team; tracking referrals; and completing timely documentation while

Qualifications

• Licensed mental health or substance use credential required (including associate licensure) as per North Carolina board.
• RN license with 4+ years of experience serving MH/SU/IDD populations.
• Master’s degree in a human service field with 1+ year experience in MH/SU/IDD.
• Bachelor’s degree in a human service field with 2+ years experience in MH/SU/IDD.
• Bachelor’s degree in a non-human service field with 4+ years experience in MH/SU/IDD.
• Knowledge working with justice-involved populations.

Responsibilities

• Perform outreach, engagement, and follow-up with members.
• Coordinate services and appointments, reminders, and transportation as needed.
• Engage in health promotion activities and share knowledge with members.
• Share member information with care team and other members of the care team.
• Provide and track referrals, assisting access to community resources and social support.
• Participate in case conferences and address unmet health-related needs.
• Communicate with Care Manager and Supervisor to avoid duplicative outreach.
• Complete timely documentation and attend required trainings.

Skills

Communication

Time management

Data entry

Software navigation

Education

Master’s degree in human services

Bachelor’s degree in human services

Bachelor’s degree in non-human service field

Job description

Freedom House Recovery Center is seeking a TCM Care Manager to provide outreach, engagement, and service coordination for members, including those involved with the justice system. You will connect individuals to health and community resources and work with a care team to ensure consistent, dependable support.

Responsibilities include coordinating services, reminders, and transportation; sharing information with the care team; tracking referrals; and completing timely documentation while