TCM Care Manager

Freedom House Recovery Center; Chapel Hill (NC); On-site; USD 33,000 - 40,000; Full time

Job summary

Freedom House Recovery Center is seeking a TCM Care Manager to provide outreach, engagement, and service coordination for members, including those involved with the justice system. You will connect individuals to health and community resources and work with a care team to ensure consistent, dependable support.

Responsibilities include coordinating services, reminders, and transportation; sharing information with the care team; tracking referrals; and completing timely documentation while

Qualifications

• Licensed mental health or substance use credential required (including associate licensure) as per North Carolina board.
• RN license with 4+ years of experience serving MH/SU/IDD populations.
• Master’s degree in a human service field with 1+ year experience in MH/SU/IDD.
• Bachelor’s degree in a human service field with 2+ years experience in MH/SU/IDD.
• Bachelor’s degree in a non-human service field with 4+ years experience in MH/SU/IDD.
• Knowledge working with justice-involved populations.

Responsibilities

• Perform outreach, engagement, and follow-up with members.
• Coordinate services and appointments, reminders, and transportation as needed.
• Engage in health promotion activities and share knowledge with members.
• Share member information with care team and other members of the care team.
• Provide and track referrals, assisting access to community resources and social support.
• Participate in case conferences and address unmet health-related needs.
• Communicate with Care Manager and Supervisor to avoid duplicative outreach.
• Complete timely documentation and attend required trainings.

Skills

Communication

Time management

Data entry

Software navigation

Education

Master’s degree in human services

Bachelor’s degree in human services

Bachelor’s degree in non-human service field

Job description

The TCM Care Manager plays an important role within Freedom House Recovery Center's Tailored Care Management team, supporting the organization's mission to serve all in our community on their path to recovery, no matter who they are or what challenges they face. Reporting to the TCM Care Management Supervisor, this position is responsible for providing outreach, engagement, service coordination, and referral support to assigned members, including those involved with the justice system, so they can access and maintain the health and community resources they need, and works closely with colleagues across the organization to ensure consistent, dependable service to the individuals and families we serve.

Compensation

$36,500 yearly

Qualifications

• A mental health or substance use license, including associate-level licensure, or certification by the North Carolina Substance Abuse Professional Practice Board.


• A registered nurse (RN) license and at least four years of full-time experience working with the MH/SU/IDD population.


• A master’s degree in a human service field and at least one year of full-time experience working with the MH/SU/IDD population.


• A bachelor’s degree in a human service field and at least two years of full-time experience working with the MH/SU/IDD population.


• A bachelor’s degree in a non-human service field and at least four years of full-time experience working with the MH/SU/IDD population.


• Knowledge of working with the justice-involved population (required).


• Excellent written and verbal communication skills.


• Excellent typing, data entry, and software navigation skills.


• Ability to work with mental health and criminal justice professionals at a variety of levels.


• Excellent time management skills.


• Ability to support other professionals and hold them accountable.

Responsibilities

• Perform general outreach, engagement, and follow-up with members.


• Coordinate services and appointments, including appointment and wellness reminders and arranging transportation.


• Engage in health promotion activities, as defined in the Tailored Care Management Provider Manual, and share knowledge with members.


• Share information about the member’s circumstances with the care manager and other members of the care team.


• Provide and track referrals, and help members obtain and maintain community-based resources and social support services.


• Participate in case conferences.


• Support the care manager in assessing and addressing unmet health-related resource needs.


• Communicate regularly and coordinate efforts with the Care Manager and TCM Care Management Supervisor to reduce duplicative or inappropriate outreach to assigned members.


• Complete documentation in a timely manner and as required.


• Participate in and complete all required agency trainings and meetings, as well as all required care management trainings from the State, Technical Assistance entity, or payor, within required timeframes.


• Perform other duties as assigned.