Tag & Title Clerk — Full-Time, PTO & 401k

AAA Club Alliance; Langhorne (Bucks County); On-site; USD 24,000 - 30,000; Full time

Job summary

AAA Club Alliance in Langhorne, PA is seeking an experienced full-time Tag and Title Clerk to process driver’s license and vehicle registrations and assist customers with title-related inquiries. The role supports cross-selling AAA products and providing courteous service in a retail setting.

The position requires prior sales and customer service experience, familiarity with the Motor Vehicle Title system, and the ability to obtain Notary Public designation within six months.

Qualifications

• Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
• Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.
• Ability to successfully complete all required training workshops provided for Title Service Agents.
• High school diploma or equivalent required
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
• This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
• For Pennsylvania employees: Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization.
• Ability to successfully complete the Basic Agent Services Training course within two weeks of hire.
• Ability to successfully complete the Advance Agent Services Training course every two years.

Responsibilities

• Process driver’s license and vehicle registration applications.
• Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable.

Skills

Retail sales

Customer service

Notary Public eligibility

Education

High school diploma or equivalent

Tools

Motor Vehicle Title system

Job description

AAA Club Alliance in Langhorne, PA is seeking an experienced full-time Tag and Title Clerk to process driver’s license and vehicle registrations and assist customers with title-related inquiries. The role supports cross-selling AAA products and providing courteous service in a retail setting.

The position requires prior sales and customer service experience, familiarity with the Motor Vehicle Title system, and the ability to obtain Notary Public designation within six months.