Tag and Title Coordinator

AAA Club Alliance; Rockville (MD); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k match

Paid time off (PTO)

Paid holidays

Volunteer days

AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance in Rockville, MD is seeking a dedicated Tag & Title Coordinator to join our retail team. You will process driver’s license and vehicle registration applications and advise customers on state regulations.

This full-time position offers an hourly base range of $20.97–$26.83, an incentive pay option, a 37.5 hour work week, and benefits including PTO, 401(k) match, and AAA membership.

Qualifications

• Experience in sales and customer service, preferably in a lead role with accuracy and results.
• Knowledge of Motor Vehicle Title system and/or tag and title work preferred.
• Strong written and verbal communication skills for engaging customers and promoting AAA memberships.
• Proficient with multiple websites and programs for multitasking in a fast-paced retail environment.
• Notary Public designation or ability to obtain within 6 months of employment.

Responsibilities

• Process driver’s license and vehicle registration applications.
• Provide guidance on state regulations for titling and registration.
• Lead and mentor title clerks and ensure accurate title processing.
• Assemble and submit applications to state agencies on schedule.
• Document and resolve rejected applications and errors promptly.
• Upsell AAA products including memberships, cards, and insurance referrals.
• Answer overflow Roadside Assistance calls during peak times.

Skills

Sales and customer service experience

Notarial communication

Oral and written communication

Multitasking

Education

High school diploma or equivalent

Notary Public designation

Tools

Motor Vehicle Title system

Job description

Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts.

AAA Club Alliance is actively hiring for an experienced full-time Tag & Title Coordinator! Check out what AAA can offer you:

• The starting base compensation for this position is $20.97 to $26.83 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• This position is eligible to earn incentive pay , with an average payout of $162.00 - $580.00 per month.
• Store hours from Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 3PM; 37.5 Hour Work Week
• No Sundays!
• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.

Location Address: 718 Rockville Pike, Rockville, MD 20852

What our Tag & Title Coordinators do:

• Process driver’s license and vehicle registration applications
• Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
• Serves as the lead and mentor of title clerks and oversee that title process is being completed accurately.
• Assemble and prepare all applications for submission to state and/or Tag & Title Administration and meet submission schedule.
• Manage, document, and research rejected applications/submitted errors and resolve discrepancies timely.
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable.

What you will need:

• Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and result.
• Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.
• Ability to successfully complete all required training workshops provided for Title Service Agents.
• High school diploma or equivalent required
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Customer Service