TACNET Fleet Helpdesk Engineer - Onsite SD

First Roles; San Diego (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

SAIC seeks a Junior TACNET ISEA Network Engineer (Fleet Support) to work onsite in San Diego, CA. This role supports TACNET CB-ISEA networks including ADNS/CANES/CENTRIXS, with 24/5 monitoring and rotating shifts to cover 5 days of operations.

Responsibilities include help desk support, remote/server/network troubleshooting, data logging in HELIX, and coordination with Navy personnel to maintain data, voice, and circuit integrity. A Secret clearance is required.

Qualifications

• Bachelor's degree required; experience considered in lieu of degree.
• Active U.S. Citizenship and Secret clearance required.
• Must become IAT 2 certified within 6 months; CCNA, MCSA, MCSE, Linux+ or VCP preferred.
• Familiarity with CANES, ADNS, CENTRIXS, FSW, ISNS/ORT, SCI-Networks and related systems is a plus.
• Experience with Cisco switches/routers or Windows Server is a plus.
• Experience with basic networking concepts and enterprise Office applications.

Responsibilities

• Via distance support (Help Desk/networking monitoring), provide technical assistance and troubleshooting steps to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks.
• Interface with Active Duty personnel and US Government employees to provide break/fix support to NAVWAR fielded Tactical Networks in a fast paced, high energy environment.
• Responds to requests for technical assistance in person, over the phone, and via email.
• Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution.
• Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions.
• Log all help desk/networking monitoring interactions in HELIX ticketing system.
• Prepare various activity reports and respond to data and metrics calls.

Skills

Help desk

Customer service

Strong communication

Problem solving

Attention to detail

Education

Bachelor's degree

Tools

HEAT

TrackIT

Magic

Remedy

Peregrine

HELIX

Job description

SAIC seeks a Junior TACNET ISEA Network Engineer (Fleet Support) to work onsite in San Diego, CA. This role supports TACNET CB-ISEA networks including ADNS/CANES/CENTRIXS, with 24/5 monitoring and rotating shifts to cover 5 days of operations.

Responsibilities include help desk support, remote/server/network troubleshooting, data logging in HELIX, and coordination with Navy personnel to maintain data, voice, and circuit integrity. A Secret clearance is required.